Fees Policy
Last updated: April 24, 2026
1.General Principles
This Fees Policy describes the circumstances under which operational, administrative, and network-related fees may apply when using the platform.
Fees may apply in connection with transaction processing, deposit handling, account maintenance, or operational recovery procedures. All applicable fees are intended to cover operational costs, blockchain transaction fees, and administrative handling where manual intervention is required.
Unless otherwise stated, blockchain network fees are always borne by the user.
As part of our commitment to transparency and maintaining a user-friendly service, we publish this policy to clearly explain when and why certain fees may apply. If you have any questions or concerns regarding fees or transactions, our support team is always available to assist you via our Telegram support channel or by email.
2. Blockchain Network Fees
Transactions on public blockchains require the payment of network fees (also known as miner or validator fees). These fees are determined by the blockchain network and are not controlled by the Company.
Network fees may vary depending on:
- blockchain network congestion,
- protocol requirements,
- transaction size and complexity.
The Company does not profit from blockchain network fees. Such fees are paid directly to the respective blockchain network in order to process and confirm transactions.
Network fees may change without prior notice due to fluctuations in blockchain network conditions.
3. Deposit Handling and Return Fees
Deposits must be sent in accordance with the instructions provided by the platform, including the correct wallet address, network, and any required identifiers such as memo, tag, or destination ID where applicable.
Deposits that cannot be processed automatically may require manual investigation or return.
This may occur in situations including:
- funds sent to an operational wallet not linked to a valid transaction,
- deposits submitted with incorrect or incomplete details (for example missing memo or tag),
- deposits that cannot be processed due to internal compliance requirements.
Where manual processing or a return of funds is required, the following fees may apply.
IMPORTANT: Users are responsible for ensuring that deposits are sent using the correct wallet address, blockchain network, and any required transaction identifiers (such as memo or tag). Deposits submitted with incorrect or incomplete information may require manual recovery procedures and may be subject to applicable processing fees.
Return Processing Fee
A return processing fee of 100 USDT plus applicable blockchain network fees may be charged to cover administrative and operational costs associated with manually processing the return.
For transfers exceeding 2,000 USDT, an additional handling fee not more than 5% of the transfer amount may apply where enhanced operational or compliance review is required.
Fees may be waived at the Companyʼs discretion in exceptional circumstances.
4. Deposits Involving External Services
If funds are returned by an external service or exchange and cannot be credited due to technical or operational limitations of that service, the customer may need to contact the external platform directly to initiate recovery.
In such cases:
- the Company does not charge a return processing fee;
- the external service may apply its own recovery or administrative charges.
5. Compliance Review
Certain transactions may be subject to internal compliance review in accordance with applicable AML requirements, transaction monitoring procedures, and risk management policies.
Where a transaction is flagged for additional review, the funds may be temporarily held while the necessary checks are completed and, where applicable, additional information may be requested from the user.
Where required information is not provided within the requested timeframe, a storage or holding fee of up to 3% per month may apply to cover administrative handling and monitoring of the funds. Users will be notified prior to the application of such fees where possible.
6. Dormant Accounts
Accounts that remain inactive for extended periods may be subject to dormancy fees.
An account may be considered inactive if no deposits, withdrawals, or transactions are initiated for a prolonged period.
The following fees may apply:
Dormancy fees are deducted from the available balance in the account. If an account remains inactive for an extended period and no balance is available to cover the applicable fees, the account may be subject to operational restrictions until the user contacts support.
7. Fee Waivers
The Company reserves the right, at its sole discretion, to waive, reduce, or adjust applicable fees in exceptional circumstances, including operational errors or special cases.