FAQ

Q: When will my order be processed?

All orders are usually processed within 12-24 hours.

Q: When will my package be lost at LIT?

Either directly after delivery to the packstation or the next working day at pick-up. I can't guarantee beforehand which status of the two will appear at the end.

Q: How does RTS work & long does it take?

For RTS, all you have to do is to send me the tracking number of the package that will be sent to you. I'll do the rest. RTS usually takes 1-4 working days. Please note that there may always be delays due to the weekend & DHL. I try to drop everything as quickly as possible & also to redrop so that your RTS will be done asap. For Amazon: Always pick up the package only AFTER the refund/replacement.

Q: Do you know maybe when the scan will appear?

No, I don't know. I see the same as you in tracking, I can't tell you exactly. If something takes too long, I will redrop it myself. I don't need any information from you 😊

Q: When should I send you the tracking number for RTS?

If it‘s Amazon, I ALWAYS recommend sending the tracking number as soon as you have received the shipping email from Amazon.

Q: My package is only XY days left in the packstation. What can i do?

If the RTS is not ready yet, then I recommend to call DHL & ask them to extend the storage period. After that, your package will be in the packstation for 14 days instead of just 7 days.

Q: Is RTS a Scan?

No, RTS is not a scan! For this reason, the approx. 1-4 days delivery time, as a package must be sent away & goes through the normal shipping process of DHL.

Q: What scans do you offer?

I offer DHL-Parcel & DHL-Express Scans. Express scans are always available. Parcel scans only when the insider is working. AND NO, Express Scans cannot be applied on DHL-Parcel!! For Express, there is only the „refused“ Scan & for DHL-Parcel you can choose between shipping conditions, storage period expired & refused.

Q: "What does this scan mean" "When is it done" "When can I contact the shop..." etc

Please stop asking these questions. Please don't update me after every scan. Please ask before you buy a service & not after it.

Q: "What method do you recommend for Shop XY?" „Does RTS/LIT etc. work for XY“

I cannot and will not answer these questions. The refund depends on much more than just the boxing method. Either you know what you are doing & are aware of a risk or you leave it.