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Standards and guidance. The field of Human Rights and Business has received an increased focus in the years following the adoption of the United Nations Guiding Principles, influencing the elaboration of further standards and guidance by a number of organisations and stakeholders. Below is a non-exhaustive selection of some of the relevant. If the Commission does formally follow up your complaint, its aim is a general one – to ensure the laws of the Member State in question are brought fully into line with EU law and correctly applied. If the European Court of Justice confirms a breach of EU law, the Member State in question has to take action, to remedy the breach. The Grievance Redress System ensures that complaints received at the corporate level are promptly and proactively addressed by fostering dialogue and problem solving as well as applying relevant dispute resolution tools. Its activities and complaint-handling processes are guided by the Grievance Redress System Bank Procedure. 2. While the. Submitting a complaint by email or by post. If you wish to submit a complaint by email or by post, you must fill in the standard complaint form which is available in all EU languages. Please follow the instructions contained in the form. The form will help you structure your complaint and ensure it contains all the relevant information. FAO Georgia office has established a Grievance Review Mechanism (GRM) to provide beneficiaries of FAO programmes with a transparent, effective and timely mechanism to provide feedback and voice their concerns. More details about the GRM can be found here: GRM Guidelines.