Evgeniya

Education:

Novosibirsk State Technical University (2007-2012), Linguist

Experience:

December 2015 -

present

Senior Customer Success Representative at Plesk

Functions and responsibilities:

• Providing guidance and expert advice on product and

licensing questions to different types of customers via

phone, chat and e-mail;

• Collaborating with technical, development and social

media support teams to provide five star and on time

help;

• Creating quotes and special proposals for non-profit

organizations, educational institutions and partners;

• Managing leads and customers in HubSpot;

• Processing orders in Commerce Assistant (cleverbridge

platform);

• Handling complaints and negative feedbacks.

February 2013 –

December 2015

Customer Support Representative at Parallels

Functions and responsibilities:

• Providing high quality licensing and product support to

current and potential customers worldwide via phone,

chat and e-mail;

• Helping with product activation and registration;

• Handling online sales and pre-sales inquiries on multiple

products;

• Account management in Salesforce;

• Working in collaboration with outsourced vendors from

India and Philippines, technical support and development

department inside the company;

• Documenting errors and solutions in Request Tracker;

• Writing articles for company’s knowledge base.

Additional Skills:

• English (fluent in written and verbal business level);

• German (intermediate).

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