Empathy Training for Customer Service

Improve customer service through empathy training. Enhance your team’s ability to connect with customers, understand their needs, and deliver exceptional experiences. Elevate your empathy training for customer service today.

Course Overview

Research has shown that frequent exposure to the hardships of others can lead one to become detached, apathetic and numb to the feelings of others. This is known as Compassion Fatigue, which is a condition characterized by a gradual lessening of compassion over time.

The two most common reactions amongst workers who begin suffering from Compassion Fatigue are cynicism and emotional exhaustion. Cynicism is characterized by a general distrust of others and their motives. Emotional exhaustion leaves you feeling drained and tired.

Empathy Training for Customer Service

This creates employees who are about as caring as a robot. Obviously, having robots interacting with your clients isn’t a recipe for customer satisfaction. In this course, we will identify the warning signs of Compassion Fatigue and explore the techniques to rebound and build resiliency.

When pockets of Compassion Fatigue emerge, employee engagement and morale are negatively impacted. By using techniques involving self-care and reflection, expressing compassion is no longer a burden. This paves the way for your employees to demonstrate a genuine understanding and have an empathetic connection with your customers.

Learning Outcomes

• Understand the importance of empathy training for customer service
• Recognize the warning signs
• Improve self-care
• Build and maintain resiliency
• Realize that everyone has a story
• Use the tools to recover

Program Format

Half-day onsite instructor-led sessions that can be split into shorter sessions to accommodate schedules.

Live Remote Training options are also available.

Presented in a multi-media, fun, interactive manner with group exercises to engage participants.

Materials and job aids to support additional learning reinforcement.

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