Elfixi Home — Support

Choose a tool tray to find quick answers, or fill in the request slip. A real person reads every message, usually within two business days.

Direct line: olivia.russell55@gmail.com

Tool drawers

DRAWER A · BOOKING

Search or browse a category, open a service to see its fixed price, then choose your address and preferred time slot and confirm. Once a professional accepts the job, the app confirms it and shows the job details.

Yes. Open a past job in your service history in your profile and tap re-book. If that professional is available, the booking goes to them first.

Open the job from your tracking board and choose Reschedule or Cancel. Changes made more than 24 hours before the slot are free. Any late-cancellation fee is shown before you confirm. See the Terms for details.

DRAWER B · PRICES & PAYMENTS

Yes, for the job as described. If the professional finds on site that more work is needed, they have to send you a separate request in the app. Nothing extra is charged unless you approve it.

Go to Profile → Service history, open a job and tap Invoice. You can download or share it from there.

Usually it's a temporary pre-authorisation that drops off within a few days. If both charges are still there after 5 days, send us the job reference using the form and we'll sort it out.

DRAWER C · TRACKING & ISSUES

Status updates depend on the professional's connection. Contact them through the job's chat, or reach us if the slot has passed and you've heard nothing. We'll find a replacement or refund you.

Report it from the completed job within 7 days, ideally with photos. We'll work with the professional on a fix or a refund.

DRAWER D · ACCOUNT & DATA

Go to Profile → Personal details. Saved addresses can be edited or removed at any time.

Go to Profile → Settings → Delete account. Your personal data is deleted or anonymised within 30 days, except invoices we are legally required to keep. See the Privacy Policy .

Contact support

Thank you!

Your request slip has been filed. We'll get back to you by email, usually within two business days.

Form not working? Email us directly: olivia.russell55@gmail.com