Elfixi Home — Privacy Policy

Olivia Russell

We only use what we need to book a job and see it through. That's all.

0 data sold
0 ad networks
0 trackers

This policy explains how Elfixi Home , published by Olivia Russell ("we", "us"), handles your information when you use the app to find, book and track home repair and cleaning services. Booking a professional to come to your home means we need some personal details, like your name, address and preferred time. We keep that list as short as we can and only use it to deliver the service you asked for.

Information we collect

Details you give us

Account details: your name, email address and phone number.
Service address(es) you enter for a booking, plus access notes (e.g. floor, door code) if you choose to add them.
Booking details: the service selected, time-slot preferences, a description of the problem and any photos you attach.
Messages you exchange with support or with your assigned professional through the app.
Ratings or feedback you choose to leave after a job.

Information created as you use the app

Booking history and job status (confirmed, scheduled, in progress, completed).
Invoices and payment confirmations (not full card numbers; see Payments).
Basic technical data needed to run the service securely, such as app version, device type and error logs.

What we don't collect

No background or continuous GPS tracking. We only use the address you type in.
No advertising identifiers, no third-party ad or marketing SDKs.
No contacts, microphone or camera access unless you choose to attach a photo.

How we use your information

To show available services and their fixed prices for your area.
To create, confirm and manage your bookings, and to assign a professional.
To keep the job-tracking board up to date and notify you of status changes.
To process payments, issue invoices and keep your service history in your profile.
To answer support requests, resolve disputes and prevent fraud or misuse.
To meet our legal, tax and accounting obligations.

Legal bases (where GDPR applies): performing our contract with you, our legitimate interest in running a safe and reliable service, and compliance with legal obligations. If we ever wanted to use your data for anything else, such as optional marketing emails, we would ask for your consent first. You could withdraw it at any time.

Who sees your information

We never sell or rent your personal data. We share it only in these cases:

Your assigned professional receives your first name, the service address, your time slot, job notes and any photos you attached, so they can do the work. They must use this only for your job.
Payment processor : a certified third-party provider handles card payments on our behalf.
Service providers who host our servers or send transactional emails and notifications. They act on our instructions and under confidentiality obligations.
Authorities , if required by law or to protect the rights and safety of users, professionals or the public.

Payments and billing

Card details are entered into and stored by our payment processor, not by us. We only receive a payment reference, the last four digits of the card, its type and the payment status. We need these to show your invoices and billing history in your profile.

How long we keep it

Account and booking history: as long as your account is open, so you can re-book and look up past jobs.
Invoices and transaction records: for the period required by applicable tax and accounting law, even after account deletion.
Support messages: up to 24 months after the conversation ends.
Technical logs: kept for a short period, normally no longer than 90 days.

When you delete your account, we delete or anonymise your personal data within 30 days, except where the law requires us to keep it.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your data, to object to or restrict certain processing, and to withdraw consent. You can edit most details directly in your profile. For anything else, email olivia.russell55@gmail.com and we will respond within one month. You also have the right to lodge a complaint with your local data protection authority.

Security and transfers

Data is encrypted in transit and access is limited to people who need it to run the service. No system is perfectly secure, but we review our safeguards regularly. If our providers process data outside your country, we use appropriate safeguards such as standard contractual clauses.

Children

Elfixi Home is meant for adults who arrange services for their home. It is not directed at children under 16, and we do not knowingly collect their data. If you believe a child has created an account, contact us and we will delete it.

Changes and contact

If we change this policy, we will update the effective date above. If the changes are significant, we will also tell you in the app before they take effect.

Questions? Contact the publisher, Olivia Russell, at olivia.russell55@gmail.com , or use our support page .