E-Commerce Customer Support Specialist (Remote)

Company: RemoteVA

About the Role:
We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent.
Key Responsibilities:
* Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
* Process returns and refunds efficiently using Refund Sniper.
* Manage and resolve customer order issues with professionalism and urgency.
* Handle FedEx and other carrier claims, ensuring accurate tracking and resolution.
* Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
* Maintain detailed records of customer interactions and resolutions
Requirements
Requirements:
* Previous experience in e-commerce customer support, preferably in a remote setting.
* Excellent written and verbal communication skills with a clear, neutral or polished English accent.
* Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus.
* Ability to problem-solve and handle customer concerns with patience and professionalism.
* Strong attention to detail and ability to work independently in a remote environment
Benefits
Why Join Us?
* Competitive salary and performance-based incentives.
* Opportunity to work remotely from anywhere.
* A collaborative and supportive work environment

apply