Dymanics 365 - Insights
Digital nomads. Work from anywhereCompany: Kreitech
Join the Kreitech Team!
We're looking for a D365 Customer Insights Specialist to join our team! If you're passionate about building intelligent customer engagement solutions and driving marketing automation at scale, this role is for you. You'll be responsible for configuring and managing Dynamics 365 Customer Insights – Journeys and Data, designing real-time customer journeys, unifying customer profiles, and activating audience segments across the Microsoft ecosystem. You'll collaborate directly with client marketing and data teams to translate business goals into impactful D365 configurations and data-driven engagement strategies.
✅ What we're looking for:
* 3+ years of hands-on experience with D365 Customer Insights – Journeys (real-time marketing, segments, triggers, customer journeys)
* Experience with D365 Customer Insights – Data (unified customer profiles, measures, audience activation)
* Solid understanding of the Dataverse data model and its integration patterns
* Proficiency with Power Platform (Power Automate, Power Apps basics)
* Experience integrating D365 with third-party data sources and APIs
* Ability to analyze campaign performance and optimize journeys based on KPIs
* Strong English communication skills (written and spoken), with the ability to collaborate directly with international clients and distributed teams
🧰 Key Stack & Tools
* Platform: Dynamics 365 Customer Insights (Journeys + Data)
* Microsoft Stack: Dataverse, Power Automate, Power Apps, Azure
* Data & Integration: Azure Data Factory, Synapse Analytics (nice to have), REST APIs
* Reporting & Analytics: Power BI, campaign performance dashboards
* Certifications valued: MB-220 (Journeys), MB-260 (Customer Insights – Data)
🌟 What we value:
* Real-world delivery experience — not just platform familiarity
* Ability to design end-to-end customer journeys aligned to business outcomes
* Experience migrating from or integrating with other marketing platforms (HubSpot, Salesforce Marketing Cloud)
* Background in fintech or financial services is a strong plus
* Strong problem-solving mindset and ability to translate marketing requirements into D365 configurations
* Proactive communication and ability to work autonomously in distributed, client-facing environments
Why join Kreitech?
💻 Remote work – work from anywhere!
😎 Flexible schedule – work-life balance is key.
🇬🇧 English classes – improve your skills with us.
🚀 Continuous learning opportunities – stay at the cutting edge.
🍝 Friday lunches – in-office perks!
📆 A day off for your birthday – because we celebrate you!
♟️ Game nights and after-work gatherings – we know how to unwind.
💵 Salary in USD – enjoy competitive compensation.