Diverse ways WhatsApp chatbots can be helpful for healthcare brands

With the consistent growth of the healthcare industry, it has become crucial for service providers to have proper plans and strategies in place to ensure top level accessibility and customer satisfaction. AI enabled Whatsapp chatbot integration is now used by diverse types of healthcare facilities, including multispecialty hospitals, to deliver high-quality services to the target audience.

WhatsApp Chatbots allows healthcare brands to leverage the pre-existing user base of the app and act as a virtual assistant for users that promptly delivers personalized communication and services. These chatbots facilitate round-the-clock communication, thereby allowing healthcare brands to effectively foster a relationship with their customers and develop a trustworthy reputation.

There are many ways WhatsApp chatbots can prove to be helpful for healthcare brands. Here are a few of them:

• A hospital might miss many opportunities just because they didn’t have enough executives for answering a patient or customer question, and hence they ultimately went to a different hospital. It is common for people to get in touch with a hospital to know the type of diagnostic procedures conducted there, query about how to book an appointment with a specialist, and so on. At times, the hospital staff may miss such calls due to being busy attending some other duty, resulting in a missed revenue opportunity for the hospital. WhatsApp chatbots, however, can cater to several customers at once and answer their queries, ensuring that the hospital never misses an opportunity for conversion.  
• WhatsApp Business App can be effectively used to send medicine and appointment reminders to individuals based on their prescription. WhatsApp chatbots can even be used to send tips and notifications that help the users to stay aligned with their health goals.
• WhatsApp chatbots facilitate better customer service scalability and time management. Most people call the customer executives of the hospital to ask basic FAQ questions or to book an appointment with the doctors. Such questions can easily be managed by the bot, thereby cutting down the operational expenses of hiring customer service executives.
• AI powered chatbots can be used to aid the user to identify the right doctor by investigating the accessibility and availability of the medical professional subsequent to recording the symptoms of the users. Chatbots can also be used to schedule appointments with their chosen doctor as per their convenience, thereby ultimately saving the time of the users.

Details about whatsapp developer and service providers who can help in effectively leveraging the platform for healthcare facilities can be found on the web.