Diamonds VPN - Refund Policy

At Diamonds VPN, we strive to provide a high-quality service to all our customers. However, we understand that there may be occasions when a refund is requested. Please read the following terms carefully.

1. Refund Period

Maximum Period: Refunds are only available within 30 days of the original payment date. After this period, no refunds will be issued.

2. Plan Type & Eligibility

• Monthly and Recurring Plans: Refunds are allowed if requested within 30 days. A partial refund may be issued, proportional to the unused time of the plan.
• Lifetime Plans: All lifetime plan purchases are non-refundable. Exceptions may be made only in cases of technical failure or service unavailability caused by us, and are handled at our sole discretion.

Abuse of promotions or refund history will void refund eligibility.

3. Refund Currency

Refunds will be issued in a stable cryptocurrency, such as USDT.

We do not guarantee refunds in the original currency used during payment (e.g., altcoins or fiat).

4. How to Request a Refund

To request a refund, contact our support team via Telegram at @DiamondsVpnSupportBot with the following:

• Transaction number
• Reason for the refund request

5. Processing Time

All eligible refund requests will be reviewed and processed within 10 business days of receiving complete information.

6. Abuse & Violations

We reserve the right to deny refund requests and ban accounts in cases of:

• Misuse or abuse of the service
• Repeated refund patterns
• Violation of our Terms of Service

Our goal is to deliver fair, secure, and high-quality service. This policy is designed to protect both our customers and our infrastructure. If you have any further questions regarding our refund policy, please do not hesitate to contact us. We appreciate your understanding and cooperation.

Previous version: https://telegra.ph/Diamonds-VPN---Refund-Policy-04-24