Dear Genshin Impact users!

We are currently investigating the error "Your device ran into a problem and needs to restart" with Stop Code: 0x00001338 (0x1338).

If you encounter this issue on startup, please contact our support team at https://t.me/UnicoreSupport.

Kindly provide your key for subscription time compensation and attach the Minidump files located at C:\Windows\Minidump.

Our development team is actively working on resolving this issue.