Data Centre Operations Technician - Remote, Worldwide

Company: Optronix

Job title: Data Centre Operations Technician (Remote)
Compensation: up to £45,000 per year + OT + bonus scheme
Location: Fully remote — worldwide
Employment type: Full-time (will consider contract)
About the role
Optronix provides data centre operations and services to clients across the UK and beyond. We're looking for a Data Centre Operations Technician to help manage our DCIM environment and ticket queue. This is a fully remote position open to candidates in any location.
Responsibilities
* Maintain and update DCIM records — assets, capacity, power, and connectivity data
* Manage the incident and service request queue: triage, track, and resolve tickets to SLA
* Identify recurring issues and escalate as needed
* Support asset moves, adds, and changes across client environments
* Keep documentation accurate and current
Requirements
* Experience with a DCIM platform (e.g. Sunbird, Nlyte, Device42, or similar)
* Experience with a ticketing/ITSM system (e.g. ServiceNow, Jira, Zendesk)
* Strong organisational skills and attention to detail
* Clear written English
* Able to work hours that overlap with UK business hours
Nice to have
We don't expect all of these — tell us where your strengths are.
Networking
* CCNA (or CCNP / equivalent) certification
* Understanding of TCP/IP, VLANs, routing/switching, and structured cabling
* Familiarity with fibre and copper standards (e.g. MPO/LC, Cat6/6A)
Operating systems
* Linux administration (Ubuntu, Red Hat / RHEL, CentOS)
* Windows Server administration
* Command-line comfort and basic shell scripting (Bash / PowerShell)
Cloud & virtualisation
* Microsoft Azure (AZ-900 or above), AWS, or GCP exposure
* VMware vSphere / ESXi, Hyper-V, or Proxmox
* Understanding of hybrid and colocation environments
Automation & scripting
* Python or PowerShell for automation and reporting
* Familiarity with APIs for pulling/pushing DCIM and monitoring data
* Exposure to infrastructure-as-code (Terraform, Ansible) a plus
Monitoring & tooling
* Experience with monitoring platforms (Zabbix, PRTG, Nagios, SolarWinds, Grafana)
* SNMP and out-of-band management (IPMI, iDRAC, iLO)
Data centre & facilities
* Understanding of power (PDU, UPS, redundancy/N+1), cooling, and rack layout
* Hands-on hardware experience: server/switch install, cabling, labelling
* Awareness of environmental monitoring and capacity planning
Process & standards
* ITIL foundation or equivalent service-management knowledge
* Awareness of data centre standards (Uptime Institute Tiers, TIA-942)
* Exposure to security/compliance frameworks (ISO 27001, SOC 2)
Compensation
* Up to £45,000 per year — same band worldwide, based on experience
* Discretionary bonus scheme
* Paid overtime
* Fully remote, work from anywhere

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