Customers pay us not for our opinion, but for the work we agreed to do

Want to get your attention on something important, that we have a perfect example with this amazon case:

1. When you get a load and get paid for whatever work we agreed has to be done (be it swiping an empty trailer, or tarping a load that has been sitting outside in rain) - you have to do what was agreed and paid for.

2. You may get to a different conclusion than broker or customer simple based on the fact that we do not posses all the information that broker/customer possesses, for example:

       a) trailer that you have to swap may have to be serviced, they may have a database that monitors where which trailer is and you mess it up by doing different, they may have a plethora of other reasons that we are not aware of (we had a situation with amazon where we had to swap one empty trailer for another and didn't do this as took our judgement that anyway its an empty, who cares which one it is)

       b) that tarp may protect the load from other things on the road and not only water, it may protect it from salt, exhaust smoke, or dust or it can help keeping it from spilling, it could protect it from eyes of their neighbors and other reasons (we had a case where broker didn't say anything about tarping, but shipper said that he needs tarps, at delivery load was rejected and a claim filed because everybody has to be aligned: dispatcher, shipper, receiver, broker, customer and so on)

       c) Broker may up-sell the customer and sell him the tarps that he doesn't really need, but again that is their business and not ours, and now when we arrive with no tarp load customer will say why did you charge me for tarping if the work was not done, now broker will come back to us and charge us for money he didn't do because we didn't do the work we agreed on

       d) there could be a lot of other information and tweaks we are not aware of

3. So we have to do what is agreed and paid for even if our opinion is that they don't have to do it that way, but differently, customers pay us not for our opinion, but for the work we agreed to do. (Of course I am not talking to blindly do anything, safety should come first, I guess you got my point of what I want to say and not take to extremities my words, but do your judgement on the right principles).

Please reflect on this thoughts and be aware of them when next time you decide to change anything in the load without coordinating and getting approval from your dispatcher (his job is to make sure to align this with broker and customer, so everybody is on the same line)