Customer Support Specialist

Relocation or Remote | full time
Lev Haolam
Job description

We are looking for a Customer Support Agent who will be an intermediary between our company and our clients.

What you will do:

• Consult clients via live chat, email, and phone;
• Investigate customer problems deeply and provide creative solutions
• Communicate with other departments, exchange information with them to solve our clients’ problems;
• Provide reports and observe abnormal events on the shift;
• Resolve disputes and conflicts with clients;
• Work with CRM system;
• Assist colleagues from different teams.

It's a match if:

• You speak English fluently;
• You have excellent communication skills and quick and efficient problem-solving abilities and can find an approach to all types of people
• You have excellent customer service skills: you are accurate, responsive and tech-savvy
• You are ready for combined shifts - night and daytime.

Actually, no matter what experience you have — we will teach you everything. The key here is your readiness to learn and diligent and responsible mindset.

Nice to have:

• Work experience in customer support or sales;
• Hebrew (from A1-A2)
• Experience with any CRM or ERP (preferably Zoho, Priority)

We offer:

• 8 hours shifts (day, evening or night time), 5 days a week
• Fully remote work and flexible schedule
• Opportunity to work with the US market
• Tools and resources necessary for support
• Competitive salary and paid vacation days
• Expertise development and training
• Friendly atmosphere

Contact info: 

hr@levhaolam.com