Customer Support Representative

Company: Higgsfield AI

Why work at Higgsfield AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $500M in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
Who We Are Looking For
Everyone at Higgsfield is an A-player. We’re looking for teammates who bring:
* High IQ, energy, and agency.
* Extreme autonomy and ownership.
* The ability to move fast, experiment constantly, and learn even faster.
* Resilience under pressure and readiness for an always-on environment.
* A balance of empathy, judgment, and community intuition.
* The drive to raise the standard for the entire team, not just yourself.
What you will work on
* Responding to user questions quickly, clearly, and accurately.
* Solving product-related issues and guiding users through steps with clarity and empathy.
* Identifying bugs, unusual cases, or refund requests and escalating them via workflows.
* Following internal policies and using automation tools to keep response times fast.
* Maintaining a professional, friendly, and helpful tone in every interaction.
Your must haves
* Excellent written English (C1).
* Experience in customer support, moderation, or live chat (1+ year must-have).
* Strong communication skills and ability to stay calm under pressure.
* Fast learner: you can quickly understand new tools, products, and workflows.
* Attention to detail and reliability in handling multiple conversations at once.
* A-player mindset: ownership, consistency, and a desire to make users happy.
Nice to haves
* Experience in tech, SaaS, or AI-related products.
* Familiarity with Zendesk, Intercom, or other support systems.
* Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).
* Previous work in a startup or high-speed environment.
The deal
* Shift schedule 2/2.
* Competitive salary in USD.
* Preferably on-site in Almaty (remote possible).
* Full-time position, part of a world-class team.

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