Customer Support Manager (English)

З/П по співбесіді

🏦 Компанія: M2E IT; 50–250 співробітників

🌆 Місто: Дніпро

❗️ Вимоги: досвід роботи від 1 року

*Вид зайнятості: повна зайнятість, готові взяти студента

✏️ Опис вакансії

Hello, we are M2E — a dynamically growing IT product company developing our own eCommerce solutions. Our project gained a wide recognition of the users from around the world and received numerous awards, including the title of «Product of the Year» at the eCommerce Expo UK.

We are looking for a talented person to hold a position of Support manager.

💪 Responsibilities:

• technical support via the ticketing system
• prioritizing user requests
• analyzing and testing the operation of the application
• providing individual solutions for customers based on their business needs

✅ Requirements:

• spoken and written English — Intermediate or higher
• analytical skills: to evaluate the information and decompose high-level information into details
• a challenging and inquiring mind
• attention to details and tenacity
• quick logical thinking

👍 It might be an advantage if you have:

• experience as a technical support (or similar — QA, technical writer)
• experience in eCommerce (Magento/eBay/Amazon) area

🔥 What do we offer:

• work in the product IT company
• friendly atmosphere
• employee benefits
• constant development
• no bureaucracy
• modern and comfortable office with a cabinet system
• tea, coffee, fruits

If you are interested in this vacancy, please send us your CV)

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