Customer Success Manager

Company: Alia Services

* FULLY REMOTE POSITION****
* TO BE CONSIDERED, PLEASE SEND US A 2-MINUTE INTRODUCTION VIDEO TO HR@ALIA.SERVICES****
WHO WE ARE:
Alia Services is a well-known recruitment and payroll services company that operates remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.
WHAT DO WE PROVIDE?
* Full-time positions with the potential for overtime
* 100% remote jobs
* Competitive compensation package
* An inclusive, fast-paced, exciting environment culture offering accelerated professional growth
* 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs
* Opportunities for cross-functional development
About The Role
Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for a Customer Success Manager (CSM) to help our clients get the most value out of the client's platform.
In this role, you’ll manage client relationships, support adoption, and act as a trusted advisor to ensure clients achieve their business goals.
What You’ll Do
* Build and manage relationships with key client stakeholders
* Run regular business reviews (typically quarterly)
* Help clients improve how they use the platform
* Identify risks and opportunities for growth
* Guide clients on strategy and best practices
* Monitor performance using data and KPIs
* Act as the main point of contact for client needs
* Solve issues proactively and ensure satisfaction
* Work closely with Product and internal teams
* Share insights and best practices across teams
What We’re Looking For
* Experience in Customer Success, Account Management, or Consulting (preferably in SaaS)
* Strong client-facing and communication skills
* Comfortable leading video calls with clients
* Experience running business reviews (QBRs)
* Strong project management and organizational skills
* Analytical mindset (comfortable with data, reports, KPIs)
* Proactive, problem-solving attitude
* Ability to work in a fast-paced, global environment
* Detail-oriented and highly organized
Languages
* English is required
* Additional languages are a strong plus (French, German, Italian, Portuguese, Spanish, Swedish, etc.)
Working Hours
* Standard schedule: Monday to Friday, 9 AM – 6 PM
* You’ll work within your client’s time zone
* No night shifts required
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