Customer Success Executive

Customer Success Executive

Global Talent Advantage - эксклюзивные вакансии для IT специалистов

Who are we?

  • SmartXpo is creating the world's leading intelligence platform for the global events industry
  • We are building a groundbreaking new module that optimizes the price that events charge
  • We are already working with some of the largest event organizers in the world from UK, USA, UAE and so on
  • Based in central London and Kiev, but with a global customer base


Why should you join us?

  • You will be joining a small but talented team
  • Opportunity to join as we launch our next revolutionary module


Location: R&D office of the London-based company located in Kiev

Office of SmartXpo is located at Unit.City - one of the biggest innovation parks in Europe. UC is a full-fledged infrastructure, including educational, business, cultural, medical, sports and entertainment facilities. Most importantly - comfortable space and special services that allow residents to concentrate fully on their work and grow


Position: Customer Success Executive

YOE: 3-5


Main responsibilities:

  • Account management – Communicate regularly to senior management to drive success and growth
  • Lead the on-boarding of new customers onto the software, explaining how the tool is useful and train them how to use it
  • Explain data analytics to customers to help them make data-driven decisions
  • Answer customer queries
  • Ensure that customers renew their license and recommend the platform
  • Think strategically about how to drive customer success including new product features

 

Main challenges:

  • Customer-facing role, including top management of large, global companies
  • Regular traveling
  • Native-level written and spoken English


Net Salary: 2500 - 3200$


To apply, please send your CV to olga@global-talent-advantage.com


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