Customer Success Executive

Who are we?

• SmartXpo is creating the world's leading intelligence platform for the global events industry
• We are building a groundbreaking new module that optimizes the price that events charge
• We are already working with some of the largest event organizers in the world from UK, USA, UAE and so on
• Based in central London and Kiev, but with a global customer base

Why should you join us?

• You will be joining a small but talented team
• Opportunity to join as we launch our next revolutionary module

Location: R&D office of the London-based company located in Kiev

Office of SmartXpo is located at Unit.City - one of the biggest innovation parks in Europe. UC is a full-fledged infrastructure, including educational, business, cultural, medical, sports and entertainment facilities. Most importantly - comfortable space and special services that allow residents to concentrate fully on their work and grow

Position: Customer Success Executive

YOE: 3-5

Main responsibilities:

• Account management – Communicate regularly to senior management to drive success and growth
• Lead the on-boarding of new customers onto the software, explaining how the tool is useful and train them how to use it
• Explain data analytics to customers to help them make data-driven decisions
• Answer customer queries
• Ensure that customers renew their license and recommend the platform
• Think strategically about how to drive customer success including new product features

Main challenges:

• Customer-facing role, including top management of large, global companies
• Regular traveling
• Native-level written and spoken English

Net Salary: 2500 - 3200$

To apply, please send your CV to olga@global-talent-advantage.com

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