Customer Service Specialists - Japanese

Company: Upwork

Upwork has partnered with a client that is a global e-commerce leader in health, wellness, nutrition, and personal care products who is seeking an Customer Service Specialists fluent in Japanese to support a growing international customer base. This is a fully remote opportunity for professionals who excel in communication, reliability, and delivering high-quality customer support experiences.
Job Description
* Provide customer support in both Japanese and English across multiple communication channels.
* Resolve customer inquiries efficiently and professionally.
* Follow Standard Operating Procedures (SOPs) and internal guidelines.
* Accurately document customer interactions and resolutions.
* Maintain strict adherence to data security and confidentiality requirements.
* Collaborate with internal teams to ensure a seamless customer experience.
Qualifications
* Fluent in Japanese and English (written and spoken).
* Prior experience in customer service, contact center, or customer support roles.
* Strong communication and problem-solving skills..
* Comfortable working in a performance-driven environment with KPIs.
Technical requirements
* Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer.
* Full-disk encryption (BitLocker or FileVault) enabled at all times.
* Active antivirus/EDR software and firewall protection.
* Secure Boot (Windows) or System Integrity Protection (macOS) enabled.
Additional information
* Remote role, with shift assignments based on business needs.
* Initial part-time schedule with the potential to transition to 40 hours/week, based on performance.
* Must be available to work any assigned shift as required by operations.

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