Customer Service Specialist (Transfer Team)

Company: RateHawk

Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Specialist (Transfer Support Team) to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we'd love to hear from you!
Requirements
What You'll Do:
* Rapidly and effectively resolve client issues: Receiving and processing partner requests for online transfer bookings (order changes, booking additional services, resolving incidents) through our CRM system;
* Advise clients: Supporting partners at all stages of working with the online product (search, booking, making changes to bookings created);
* Communicate: Interacting with suppliers regarding bookings via email and phone;
* Work with systems: Utilizing CRM systems and our internal databases efficiently
What We're Looking For:
* English Proficiency: Upper Intermediate level (both spoken and written)
* Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
* Quick Learner: Ability to learn quickly and stay results-focused
* Tech Requirements: A functioning computer and microphone
* Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
Benefits
What We Offer:
* Remote Work: Work from the comfort of your home
* Great Team: Join a young and active team of super specialists
* Flexible Schedule: 2 days-on after 2-days off from 9.00 a.m. to 9.00 p.m GMT+3.
* Competitive Salary: Base salary and bonus based on KPI
* Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
* Continuous Learning: Access to seminars, trainings, and conferences. We'll even help you get to any conference you want to attend
* Perks: Enjoy corporate discounts on hotels and other services
The Process:
* Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR
* Meeting with HR: A friendly chat with our HR team
* One minute Internet Speed Test: Just to make sure you're all set for remote work
* Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!

apply