Customer Service Representative

Company: MICO WORLD

About Us
MICO WORLD is a leading global internet company focused on social entertainment, with a diverse portfolio that includes products like MICO, YoHo, TopTop, and SUGO. With years of market expertise, the company has established a strong presence in the Middle East, Southeast Asia, North America, Japan, and South Korea. MICO WORLD operates in over 150 countries and regions, serving a global user base of over 200 million. We are committed to leading the global social entertainment industry, creating more positive emotional values worldwide.
Job title: Customer Service Representative (English Speaking)
Responsibilities
* Respond to customer inquiries through customer support channels.
* Provide timely, professional, and friendly assistance to users.
* Investigate and resolve account, payment, livestream, and other user-related issues.
* Escalate complex cases to relevant departments when necessary.
* Record and organize customer feedback to help improve products and services.
* Follow internal policies and standard operating procedures (SOPs).
* Collaborate with cross-functional teams to ensure high-quality customer service.
Qualifications
* Excellent English communication skills (written and spoken).
* Previous experience in customer service, customer support, or a related field.
* Proficient in Microsoft Office (Excel, Word, PowerPoint) and other office software.
* Strong communication, problem-solving, and organizational skills.
* Ability to work independently and manage multiple tasks in a fast-paced environment.
* Must have a stable internet connection and a personal computer suitable for remote work.

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