Customer Service Representative

Relocation or Remote | full time | $800

Whizz

Job description

As Whizz continues to grow, we are expanding our Customer Service team. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience. You will play a critical role in driving customer satisfaction by providing timely and effective support to our customers. If you are a self-starter with a passion for customer service, we'd love to hear from you.

Responsibilities

• Handle a high volume of incoming calls and customer inquiries
• Build strong relationships with customers to increase loyalty and satisfaction
• Accurately record customer interactions and transactions
• Troubleshoot and resolve customer problems by clarifying the issue and selecting the best solution
• Process orders and handle customer requests in a timely and efficient manner
• Maintain and update customer databases
• Convert leads to customers through exceptional customer service
• Provide support through phone calls, emails, and chats
• Upsell and cross-sell product offerings to customers
• Collaborate with other departments, including legal, IT, and marketing, to ensure the best possible customer experience

Requirements

• Fluency in English is required.
• Strong communication and interpersonal skills.
• The ability to work on the EST time zone schedule.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Excellent problem-solving and conflict resolution skills.
• Previous experience in customer support and knowledge of CRM systems is an advantage.

What we offer

• $800/month base salary plus up to $200/month performance bonus.
• Flexible 5-day work schedule from 9 am to 6 pm EST, allowing for choice of workdays.
• The opportunity to work remotely.
• Ongoing professional development and training opportunities to further advance your customer service skills and career growth.
• Opportunity to work in a dynamic and innovative startup alongside highly skilled professionals.
• Proficiency in both Russian and English languages is required

Contact info: 

hr@getwhizz.com