Customer Service Agent (English Speaker)

Company: retrovgames.com

We are looking for a Customer Support Agents to handle day-to-day customer communications across multiple eCommerce platforms. The ideal candidate should be fluent in English, highly organized, and committed to ensuring customer satisfaction through timely and professional responses.
About Retro vGames is a global eCommerce company reshaping how retro products are bought and sold online.
We operate across Amazon, Walmart, and our own stores, serving tens of thousands of nostalgic buyers in the U.S. and beyond. As we scale, we’re building smarter systems, global supply chains, and performance-led teams across Pakistan, the U.S., and Latin America.
It’s fast, full of ownership, and ideal for those who thrive in structured chaos and want high-impact work.
Key Responsibilities
Across all functions, you may be expected to:
Respond to customer queries through emails, chat, and marketplace messages.
Handle order tracking, return, and refund-related concerns.
Maintain accurate records of customer interaction and resolution.
Collaborate with internal teams to ensure prompt and effective problem resolution.
Follow up with customers to confirm issue closure and satisfaction.
Adhere to established script, tone, and SLA policies.
Qualifications
We do require someone that has knowledge of retro video game consoles but not necessary.
2-4 years of experience in customer service or eCommerce.
Strong written and verbal and written English skills.
Basic knowledge of online marketplace (Amazon, eBay, Walmart).
Preferred
Experience using CMR or ticketing tools (Freshdesk).
Familiarity with order management systems.

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