Customer Satisfaction Survey Company - Finger On The Pulse Research

As a bespoke customer satisfaction survey company, we conduct customer feedback research driven around the specific needs of our clients, in terms of scope, process and deliverables.

As a key Stakeholder Group, your Customers generate the revenue that drives your business forward. To do this successfully, it’s vital to understand and take into account the views/feedback of your customers when making commercial decisions and developing future strategy.

Conscious of the maxim that ‘you shouldn’t mark your own homework’, engaging FOTP Research, a specialist B2B research company, as an independent third party to work with you, is the best way forward.

The former bosses of the leading grocery benchmarking programme in the UK and Ireland have announced the expansion of their own research group, creating several new jobs.

Julia Pascu and Andy Kemp-King had been running the Advantage Report in the UK and Ireland for nearly 20 years under a franchise agreement with Advantage Group International (AGI), based in Canada. 

They had worked with leading suppliers, UK and Irish retailers and wholesalers on the Advantage Report, which became the industry-standard programme for measuring and benchmarking performance between the key trading partners.  

The Advantage Report franchise agreement ended on 31 December 2020, and as a result Ms Pascu and Mr Kemp-King have now decided to focus activities on their separate business called Finger on the Pulse Research Ltd.