Contacts of Support

Welcome to the dedicated support page for Lan Anh Hoang, an indie game developer passionate about crafting captivating and innovative mobile games. If you’re seeking assistance, have questions, or encounter any issues with Lan Anh Hoang's games, you've come to the right place. Below, you'll find comprehensive information on how to get the support you need.

Contact Information

Developer: Lan Anh Hoang

Email: fitsgeraldniki@outlook.com

Frequently Encountered Issues and Solutions

1. Game Crashes or Fails to Load

• Solution: First, verify that your device meets the game's minimum system requirements. Restart your device and try launching the game again. If the problem persists, consider clearing the game’s cache and data from your device’s settings.

2. Missing In-Game Purchases

• Solution: Check your purchase receipt to confirm the transaction was successful. Restart the game to see if your purchase appears. If it doesn’t, please contact customer support with your receipt for further help.

3. Connectivity Problems

• Solution: Ensure your device is connected to a reliable internet source. Try switching between Wi-Fi and mobile data to identify any connection issues. If you’re using Wi-Fi, restarting your router might help.

4. Performance Issues (Lag or Freezing)

• Solution: Close any other applications running in the background to free up system resources. Ensure your device’s software is up to date. If the game has graphics settings, try lowering them for better performance.

Feedback and Suggestions

Lan Anh Hoang greatly values player feedback and suggestions, as they are crucial for enhancing the gaming experience. If you have any ideas, comments, or suggestions, please don’t hesitate to reach out via email. Your feedback is vital in helping us create better and more enjoyable games.

Reporting Bugs

Encountered a bug? Your assistance in reporting it can help improve the game. When reporting a bug, please include the following information:

• A detailed description of the issue
• Steps to reproduce the problem
• Screenshots or videos (if applicable)
• Your device model and operating system version

Please send your bug reports to: fitsgeraldniki@outlook.com