Connecton VPN Refund Policy

At Connecton VPN, we strive to provide a high-quality service to all our customers. However, we understand that there may be occasions when you need a refund. Below are the details of our refund policy.

1. Refund Period

• Maximum Period: Refunds will only be granted to customers who request them within 30 days of the payment date.

2. Refund Eligibility

• Short-Term Plans: No refunds will be issued for short-term plans such as hourly or daily plans, unless more than one day is purchased.
• Plans Over 30 Days: If plans of more than 30 days are purchased, refunds will only be processed if the request is made before the end of the 30 days. In these cases, a partial refund will be granted, covering the unused days of the plan.

3. Refund Currency

• Stable Currency: All refunds will be issued in a stable currency. This means that the refund will not necessarily be made in the same currency used for the original payment, which may have been an altcoin.

4. Refund Request Procedure

To request a refund, please contact our customer support team via Telegram at @ConnectonSupport with the following information:

• Transaction number
• Reason for the refund request

5. Refund Processing

Once we receive your request, our team will assess the eligibility of your refund according to the terms mentioned above. We are committed to processing all eligible requests within 10 business days.

6. Exceptions

We reserve the right to deny refund requests in cases of misuse of the service or violation of our Terms of Service.

We appreciate your understanding and cooperation. If you have any further questions regarding our refund policy, please do not hesitate to contact us.