Collections Specialist

Company: Team Sava

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.
Our partner is a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than 10,000 multifamily, commercial, student housing, and gated communities worldwide, including those developed, owned and managed by the most trusted names in real estate.
Job Summary
We are looking for a Collections Specialist to join our team. In this role, your main responsibility will be to manage the collection of outstanding customer payments by proactively following up on overdue accounts, resolving billing issues, and ensuring timely cash collection while maintaining positive customer
Working hours: 2 - 10pm
We offer:
* Opportunity to work on great projects
* Remote / Pet-friendly office
* Provided equipment and technology in support of remote work
* Private healthcare insurance for you and your family
* Team building events
Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us and we make it our business to hear your voice and create an optimal environment for you to do your best work.
Responsibilities:
* Contact with the customers with overdue accounts and collect the overdue amount (phone and email)
* Maintaining records of contacts and attempted contacts with delinquent accounts
* Investigate historical data for each debt or bill
* Take actions to encourage timely debt payments
* Resolve billing and customer credit issues
* Report on collection activity and accounts receivable status
* Research and resolve payment discrepancies
* Assist in obtaining remittance advices from customers
* Assist in maintenance of files and accounts receivable documentation and other miscellaneous filings
* Assist where necessary in credit applications and ad hoc tasks
* Work collaboratively with team members and colleagues across the company
Requirements:
* Several years of experience in a collections role
* Strong knowledge of solving billing and payment issues
* Patience and ability to manage high volume of customer requests
* Good command of the English language
* Excellent communication skills (written and oral)
* Proficiency in Microsoft Office suite (Word, PowerPoint, Excel- vlookup, pivot table)
Hiring process:
1. You let us know that you find this role interesting by sending us your CV
2. Our friendly HR contacts you promptly to schedule an HR interview to talk about your motivation, expectations and plans
3. We organize the interview with Hiring Manager where you get the opportunity to meet the rest of the team you would be working with
4. We think we are a great match, send you a job offer, you agree and accept
We appreciate the interest of all candidates, however, only shortlisted candidates will be contacted.
Looking forward to hearing from you!

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