Client Success Manager

Company: Staffless Practice Academy

Join Our Mission
At Staffless Practice , we're passionate about helping wellness practitioners build thriving, streamlined practices without the overwhelm of managing large teams. Our clients are purpose-driven business owners who rely on us for guidance, support, and practical systems that help them serve more people while working less.
We're looking for a warm, patient, tech-savvy Client Success Manager who genuinely enjoys helping others succeed. If you're someone who thrives on building relationships, solving problems, and creating exceptional client experiences, we'd love to meet you. We definitely need somebody who speaks fluent English and is very easy to understand. 
Who This Role Is For
This is more than a customer support position.
You'll become the primary point of contact for our incredible clients, guiding them through our programs, answering questions, providing accountability, and helping them implement systems that transform their businesses.
Our clients ask a lot of questions, value personalized support, and expect someone who is proactive, organized, and responsive.
We're looking for someone who wants to build a long-term career with our growing company—not someone looking for a short-term contract.
This Role Is Not for You If...
* You have not managed multiple client accounts simultaneously.
* You do not speak FLUENT, CLEAR english comfortably.
* You aren't comfortable learning and using technology every day.
* You don't have experience working in a client-facing role.
* You do not have a professional office setup.
* You prefer highly structured environments where you're told exactly what to do.
* You're unavailable during U.S. Eastern Time business hours.
We'd Love It If You Have
* Experience as a Client Success Manager, Customer Success Manager, Account Manager, or similar client-facing role.
* Experience supporting wellness practitioners, coaches, healthcare providers, or service-based businesses.
* Strong communication skills with the ability to build trust and lasting client relationships.
* Excellent organization and follow-through.
* A proactive, self-starting attitude.
* Experience with:
* ClickUp
* Monday.com
* Slack
* Zoom
* CRM or client management systems
* Familiarity with the Entrepreneurial Operating System (EOS) is a major plus. If you already know EOS—or are excited to learn it—you'll fit right in.
What You'll Do
* Onboard new Academy clients.
* Lead client check-ins and success calls.
* Answer client questions with warmth, clarity, and confidence.
* Help clients stay accountable and make progress.
* Support engagement inside our community.
* Track client milestones and outcomes.
* Document best practices and improve internal systems.
* Collaborate with our team to continually enhance the client experience.
Position Details
* Fully remote
* Starts part-time (hourly)
* $12–15 USD/hour
* Expected to transition to full-time within approximately 90 days for the right person
* Must be available during Eastern Time business hours
We're growing quickly, and this role has significant opportunity for someone who wants to grow with us.
About Staffless Practice
Staffless Practice helps wellness practitioners serve more clients, increase revenue, and reduce workload by implementing efficient, staff-light systems. Through coaching, education, accountability, and community, we help practitioners simplify operations so they can focus on the work they love.
Our culture is collaborative, heart-centered, growth-oriented, and committed to helping both our clients and our team thrive.
How to Apply
Please send us:
1. A short introductory Loom video (3–5 minutes) telling us about:
* Your experience as a Client Success Manager
* Why you're interested in this role
* What you LOVE about what you see on our website (www.stafflesspractice.com)
* Your experience supporting multiple clients and using technology platforms
Email your Loom link to:
drjodi@gostaffless.com
We look forward to meeting someone who is excited to grow alongside our team and make a meaningful impact in the lives of wellness practitioners.

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