Client Onboarding Specialist

Company: AI Acquisition

The Role
You are the bridge between a customer signing and a customer succeeding.
This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go.
If you have a Sales background and are ready to stop closing and start delivering — this role was built for you.
The Company
AI Acquisition is a multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. We launch and scale information and software products on a marketing and sales engine refined across 12 product launches and $100M+ in ad spend. This seat sits inside our onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer.
What You Actually Do
* Own the customer journey from "paid" to "completing and renewing"
* Run structured kickoff calls and keep customers moving through milestones
* Spot early churn signals and execute saves before they escalate
* Bridge what Sales promised to what delivery can actually deliver
* Work within playbooks and flag what needs improving
* Manage a small number of concurrent accounts with consistency and care
* Communicate proactively — no customer should wonder what's happening next
You Will Probably Not Fit If:
* You need a slow ramp and lots of hand-holding before taking ownership
* You measure success by tasks completed rather than outcomes delivered
* You struggle to hold a direct, confident conversation with a frustrated client
* You wait for direction rather than acting on what's in front of you
What You Bring
* 2–4 years in Sales, Customer Success, or Onboarding — with real client-facing ownership
* Strong verbal communication — polished, warm, and direct on camera
* Comfortable working async with a US/UK client base
* Organised enough to manage multiple accounts without dropping anything
* Coachable, hungry, and genuinely motivated by client outcomes
Benefits
* Independent Contractor Agreement
* Competitive base salary + performance bonus tied to onboarding outcomes you own
* Fully remote
* Direct line to senior onboarding leadership
* Growth track into broader CS or ops roles as the product line scales

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