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My student can’t connect to the Live Lesson

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I can’t connect to my Live Lesson

If you’re stuck in the Chat Check and struggle to connect to your lesson, here are some troubleshooting techniques you can try.
You should be on desktop to take a lesson. Live Lessons are not yet supported on mobile devices and you will not be connected
to the session until you log in from a laptop or computer.
We recommend using Chrome for your Live Lesson
Restart your computer and see if everything checks green in the Chat Check room before joining the lesson again.
To start the lesson, you'll need to pass another chat check in the Waiting Room and click on the red button that reads ' Start Lesson '. Voilà!
If the video or audio check marks don’t turn green in the Waiting Room, it could be that you did not allow Chatterbug access to your webcam, speakers, or headphones.
Scroll down in the drop-down menu and click on ' Settings '
Choose "Allow" for the Camera and Microphone.
The sound, video, and connectivity issues are often due to the quality of your internet. You can move closer to your router to
stabilize your connection. Use Speedtest to test the quality of your connection. Anything above 10 Mbps allows you to have an ok
live lesson, but the higher the Download/Upload rates, the better your experience.
If the issue is ongoing, you should discuss solutions with your internet provider.
If we did not answer your questions here, please write to us via Chat or email at hello@chatterbug.com.

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My student can’t connect to the Live Lesson

If you are in the Waiting Room and you can see that your student is online, but they are not joining the lesson, your student might have trouble connecting. You can also experience connection problems during the Live Lesson, if your sound and video gets interrupted. This can be very frustrating. Especially if the student is still new to Chatterbug.
As you are the Chatterbug expert please help them by using the following troubleshooting techniques.
Ask the following questions through the Chatbox, you can even simply copy-paste them, one after another:
You might want to check on your connection at the same time, to make sure everything is fine on your side.
It can be surprising how many problems restarting a computer can solve. But if none of the above tipps help:
Send as a short message informing us about what happened. In order to investigate the problem, we need:

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For the best experience, download the Chatterbug Streams mobile app!

Full Video Duration:
12 minutes

Aired:
9 days ago

For full functionality, including answering quizzes,
participating in group chat, tracking your progress and
access to thousands of other videos, download the free Chatterbug mobile app.

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How to Make Your Tutor Introduction Video

Making a tutor video gives you, the tutor, the chance to introduce yourself to the rest of the Chatterbug community and potential new students. Students are more likely to book a lesson with you specifically, if you upload a video. Here you find how to create and upload your video!
Do you have a passion for teaching and language learning? Maybe you’re currently traveling, and working as a tutor helps fit into your lifestyle. Or perhaps, when you’re not helping others learn a new language, you’re baking cakes, rock climbing or hanging out with your pet parrot.
Whatever it is that makes you, you, we want to see it in your video! We ask that these videos are a maximum of 2 minutes long. Here’s a list of things you might want to include:
Need some inspiration? Check out Sarah's Video .
You don’t have to have professional video-making software or the latest camera to produce good quality videos. Below is a list of free resources to help make your video pop:
If you have a camera that captures video, great. But if you don’t, using your smartphone or webcam is just as good. Just like a Live Lesson, make sure you are in a well-lit room without too much background noise when recording.
If you want to add text to your video, music, or simply join a few clips together, here are a few apps and free software you might be interested in:
When adding music to a video, you need to make sure that the music that you are using is not in copyright. A great resource for finding free (and legal) background music is YouTube Sound Library
There are tonnes of YouTube tutorials and articles out there to help guide you through making a video. Here’s one to get you started: How to make a video
Open your Tutor Profile and click on “Edit your introduction post here” below all the text. By clicking on it it will lead your straight to your introduction post in the Community Forum.
Once you opened your introduction post in the Community Forum, click on the little pencil, that is on the very right, next to the date when you published your introduction (watch out: not the pencil next to your name / the titel!)
Click on the ‘up arrow’ in the tool bar.

Browse and upload your video or drag and drop!
Make sure there is a space between the last sentence of your intro and your video so that the video shows up on your page.

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