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The player's withdrawal is delayed for almost 2 weeks. The complaint was resolved as the player received her payment.
The player from Australia is dissatisfied with the long withdrawal process. It was received after a delay.
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Play Club use Net Entertainment, NextGen Gaming and Amaya software with a very limited selection of games.
The player from the US was trying to withdraw her winnings. She had to request multiple withdrawals over the course of 7 months before all her winnings were successfully transferred to her bank account. We closed the complaint as 'resolved' after the player received all her funds.
The player from Italy had been waiting to receive his winnings for more than 7 weeks before he submitted the complaint. A few days later, the player confirmed he received his winnings. The complaint was closed as 'resolved'.
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Player from the United States reported some delayed payments and a locked account. Casino responded that they had reviewed his account and explained that they needed an email response from him with information about the payment method. Finally, they did communicate with each other and found a common solution, the complaint was not resolved because player did not confirm whether he received his withdrawal, no more update since.
The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.
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The player from United States has requested a withdrawal three weeks ago. It has been pending since.
The player from United States has requested a withdrawal almost a month ago. It has been pending since. After investigation, she has received her winnings.
Player complained about a very long withdrawal processing. He had 3 winnings approved months ago but still didn't receive any payment. Finally, in his last update, he said he had been contacted about a possibility to be paid via Bitcoin payment method. No update since.
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The player from United States had requested a withdrawal five months ago. Unfortunately, it has not been received yet. The complaint was closed as resolved as the palyer received his winnings to his crypto wallet.
The player from Australia had her withdrawal delayed and winnings capped because of bonus conditions.
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The player from the United States has been accused of opening multiple accounts. We analyzed the information received from the casino and came to a conclusion that the casino behaved in accordance with its terms, so we were forced to reject the complaint.
The player from South Africa had their account blocked without further explanation. It was blocked because of regulations in South Africa and winnings were paid to the player.
The player from United States has requested a withdrawal three weeks ago. It has been received.
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The player from the United States has deposited money into a casino account but the funds seem to be lost. The casino admitted they made a mistake and credited the missing amount to the player's casino balance.
The player from Sweden has requested a withdrawal. Unfortunately, it has been delayed for more than a month. Player decided not to withdraw his balance but leave it in account.
The player from Canada had his account blocked without further explanation. He has received his winnings.
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The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support. The complaint was successfully resolved.
Nicky, a player from the United States, has a problem with withdrawal which disappeared from the account. Live support is not available anymore.
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The player from United States has requested a withdrawal eight weeks ago. It has been pending since. After 1 month of back and forth communication with the casino representative, the player was able to receive his funds and the complaint is resolved.
The player from the US requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
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The player from South Africa was dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful after inquiring about his withdrawal. The complaint was resolved. The player received his winnings nearly 3 months later, with unexpected fees deducted by one of the banks processing the payment.
The player from Mexico is experiencing difficulties withdrawing his No Deposit bonus winnings.
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The player's withdrawal was canceled and the casino claims the player did it and lost his balance. The player confirmed the payment was received successfully.
The player from Australia is experiencing difficulties withdrawing winnings since Australia became a restricted country. Player’s complaint has been resolved successfully.
The player from United States has requested a withdrawal of Free Bonus winnings. She got her winnings.
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The player from South Africa is complaining about the lengthy verification process. The complaint was rejected because the casino provided us with the relevant evidence of multiple accounts created by the player with the same personal data, using the free bonuses in all of them.
The player from the US played with a bonus, however her winnings disappeared. We rejected the complaint because the player didn't respond to our messages and questions.
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The player from Australia had requested a withdrawal more than a month before submitting the complaint. The complaint was resolved. The player received their winnings 3 weeks later.
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The player from South Africa had their account blocked without further explanation. Casino stopped providing services in South Africa but they've paid the winnings.
The player from the US has requested a bitcoin withdrawal, but it has not been processed yet. A few days later the player shared an update with us - their winnings were finally paid out to them so we closed the complaint as resolved.
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The player's withdrawal is delayed for over 2 months. Although the player received only a part of his outstanding balance, we assumed it was because of a sticky bonus, which is very likely given the nature of the casino. Since the player is not responding any more, we are considering this complaint as resolved.
The player from the US has been waiting for his withdrawals for 2 months. The issue was successfully resolved and the winnings withdrawn.
The player from US has been waiting for a withdrawal for over 2 weeks. We closed the complaint because it seemed that the issue was resolved.
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The player from US is experiencing issues with a withdrawal due to unfinished verification. After the casino were able to confirm the details with the player, the withdrawal was successful and the complaint is resolved.
The player from United States has requested a withdrawal three weeks ago. It has been pending since. After some delays, the player was able to recieve her funds and the complaint is now resolved.
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The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance. The player got payed and the case is resolved.
The player from United States has requested withdrawals almost three weeks ago. They haven't been received yet. Player’s complaint has been resolved successfully.
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The player from United States requested a withdrawal and after more than 3 weeks of waiting for the payment, she decided to submit a complaint. The player received the payment approximately 5 weeks after the withdrawal request. The complaint is resolved.
The player from US has been waiting for his withdrawal for 3 weeks. We rejected the complaint because the player didn't respond to our messages and questions. The player confirmed in his second complaint that he received the withdrawal.
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Play Club only publishes the House Edge/Return to Player (RTP) figures for their Net Entertainment slots games.
The player from United States had been waiting for their withdrawal to be processed for over a month before submitting the complaint. Within a month afterwards, the player's withdrawal was processed and their winnings were successfully received. The complaint was closed as 'Resolved'.
The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months).
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The player from Italy has been informed he cannot withdraw winnings from a free spin bonus due to country restrictions. After contacting the casino, the player received his winnings and the complaint was successfully resolved.
The player from US is complaining about delayed withdrawal. It has been received.
The player from New Zealand has been waiting for her winnings since October. The player received the winnings the next day after opening the complaint.