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The player from Germany complains about unspecified issue. We rejected the complaint because the player didn't respond to our messages and questions.
Il giocatore dalla Germania si lamenta di un problema non specificato. Abbiamo rifiutato il reclamo perché il giocatore non ha risposto ai nostri messaggi e alle nostre domande.
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Se questo pagamento non è stato autorizzato da te, informa immediatamente il nostro team di assistenza: info@paysafecard.com.
Paysafe Prepaid Services Limited, Grand Canal House, Grand Canal Street Upper, Dublino 4, D04 Y7R5, Irlanda
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Ricevi 0 aiuto dal lato del casinò dopo una telefonata, paysafe mi ha detto che la transazione è stata eseguita ma si rifiutano di offrirmi un aiuto immediato
If this payment has not been authorized by you, please inform our service team immediately: info@paysafecard.com.
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Paysafe Prepaid Services Limited, Grand Canal House, Grand Canal Street Upper, Dublin 4, D04 Y7R5, Ireland
You get 0 help on the casino side after a phone call, paysafe told me the transaction was carried out but they refuse to offer me immediate help
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Falls diese Zahlung nicht von Ihnen autorisiert wurde, informieren Sie bitte umgehend unser Service-Team: info@paysafecard.com.
Man bekommt da 0 Hilfe auf der casino seite paysafe hat nach einem anruf mir gesagt die transaktion wurde durch geführt aber man weigert sich mir eine sofort hilfe anzubieten es ist eine frechheit sowas
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Grazie mille per aver inviato il tuo reclamo. Temo, avrò bisogno di ulteriori informazioni sul tuo problema. Per favore potresti approfondire? Hai effettuato un deposito ma non è stato accreditato sul tuo conto del casinò?
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Did you make a deposit but it hasn’t been credited to your casino account?
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Stiamo estendendo il timer di 7 giorni. Per favore, tieni presente che nel caso in cui non fornissi le informazioni richieste nei tempi indicati, respingeremo il tuo reclamo.
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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Sfortunatamente, siamo costretti a rifiutare questo caso perché il giocatore non ha risposto ai nostri messaggi e alle nostre domande. Pertanto, non siamo in grado di procedere con ulteriori indagini o suggerire possibili soluzioni.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
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Corsi formativi professionali gratuiti per i lavoratori dei casinò online, orientati verso le buone pratiche del settore, per migliorare l'esperienza di gioco e favorire un approccio onesto verso il gioco d'azzardo.
Un'iniziativa che abbiamo lanciato con l'obiettivo di creare un sistema globale di auto-esclusione, che permetta ai giocatori più vulnerabili di bloccare il proprio accesso a tutte le possibilità di gioco d'azzardo online.
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Controlla la cartella "Spam" o "Promozioni" o clicca sul link qui sotto.
The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
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I've got £ 10 several times and haven't gained anything. With their high chances of winning, I don't understand this. No matter which one I play.
Ich habe mehrmals 10£ und habe gar nichts gewonnen. Bei ihren hohen gewinchancen verstehe ich dieses nicht. Egal welche spiele ich spiele.
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Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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The player from Germany has been experiencing technical glitches while playing slots. We rejected the complaint because the player didn't respond to our messages and questions.
Der Spieler aus Deutschland hat beim Spielen von Slots technische Probleme. Wir haben die Beschwerde abgelehnt, weil der Spieler nicht auf unsere Nachrichten und Fragen geantwortet hat.
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Hallo mir ist aufgefallen das die Seiten immer hängen oder hacken. So wird das Geld heruntergespielt. Dann würde ich immer rausgeschmissen. letzendlich eingezahlt gar nix gewonnen. was komisch ist.
Hello, I noticed that the pages are always hanging or hacking. So the money is downplayed. Then I would always be kicked out. ultimately paid in nothing won. which is weird.
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Vielen Dank für die Einreichung Ihrer Beschwerde. Es tut mir leid, von Ihrem Problem zu hören. Könnten Sie bitte Belege wie Screenshots oder Videos zusammen mit relevanten Mitteilungen an petronela.k@casino.guru weiterleiten und mitteilen, ob dies ein Einzelfall war oder in der Vergangenheit geschehen ist?
Ich hoffe, wir können Ihnen helfen, dieses Problem so schnell wie möglich zu beheben. Danke im Vorhinein für ihre Antwort.
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Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, along with any relevant communication to petronela.k@casino.guru and advise if this were an isolated case or it has happened in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
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Wir verlängern den Timer um 7 Tage. Bitte beachten Sie, dass wir Ihre Beschwerde ablehnen, falls Sie innerhalb des angegebenen Zeitraums nicht die erforderlichen Informationen bereitstellen.
Leider lehnen wir diesen Fall ab, da der Spieler nicht auf unsere Nachrichten und Fragen geantwortet hat. Daher können wir keine weiteren Untersuchungen durchführen oder mögliche Lösungen vorschlagen.
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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
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Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Überprüfen Sie Ihren Ordner "Spam" bzw. "Promotions" oder klicken Sie auf die unten befindliche Schaltfläche.