Call Center QA Specialist

Company: Good Boi Marketing

TO APPLY FOR THIS ROLE, PLEASE COMPLETE THE APPLICATION FORM BELOW:
https://airtable.com/app2dexYmgaCBybbK/shrdsSPZJalO38vev
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Applications sent elsewhere will not be considered.
Call Center QA Specialist
Good Boi Marketing is a fast-growing digital marketing agency specializing in helping dog groomers and dog daycare businesses generate and book more clients through our proven PAWS Method.
We are looking for a reliable, detail-oriented Call Center QA Specialist to help review lead follow-up and appointment-setting activity.
This role is focused on making sure leads are being contacted properly, followed up with quickly, documented correctly, and moved toward booked appointments.
You will review calls, CRM activity, notes, follow-up attempts, and appointment-setting performance to help us identify missed opportunities and improve our lead handling process.
What You Can Expect
* Fully remote role
* Part-time position
* Fast-paced digital marketing agency environment
* Clear QA standards and review expectations
* Consistent work reviewing lead follow-up and appointment-setting activity
* Opportunity to help improve team performance and client results
* A team that values accountability, communication, and results
Responsibilities
* Review recorded calls and lead follow-up activity
* Check whether leads were contacted quickly
* Review call attempts, SMS attempts, missed calls, and follow-up history
* Check CRM notes for accuracy and completeness
* Confirm whether appointment setters are following the process
* Identify missed opportunities to book appointments
* Flag weak follow-up, poor notes, or incomplete lead handling
* Provide clear feedback on appointment setter performance
* Track recurring issues or patterns
* Submit weekly QA notes and recommendations
* Help leadership understand where lead handling can improve
Requirements
* Strong written English communication
* High attention to detail
* Reliable and consistent work ethic
* Comfortable reviewing calls and written communication
* Able to identify mistakes, missed steps, and improvement opportunities
* Comfortable giving clear and professional feedback
* Able to follow checklists and QA standards
* Comfortable working independently
* Experience with call center QA, appointment setting, customer service, sales support, lead follow-up, or CRM review preferred
Tools / Platforms
Experience with any of the following is helpful:
* Go High Level
* Call tracking software
* CRM systems
* Slack
* Google Sheets
* Google Drive
* Loom
* Airtable
* Appointment-setting or call review tools
You do not need to know every tool before starting, but you must be comfortable learning new systems quickly.
Schedule
* Part-time role | 20 hours per week
* Full-time role available in near future
* Remote
* Monday-Friday availability preferred
* Some overlap with U.S. business hours preferred
* You must be reliable during your assigned working schedule
Compensation
* $500 USD per month fixed salary, depending on experience and workload
How to Apply
Apply here:
https://airtable.com/app2dexYmgaCBybbK/shrdsSPZJalO38vev
Important
* Applications submitted outside of this form will not be reviewed.

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