Call Center Outsourcing And Its Related Associated Tasks

Call Centre Outsourcing has been on the mind of many business people over the ages. But, what one associates with the term outsourcing, is something completely different from somebody else. The only common ground is the understanding explained as the process that is used to be performed internally to a third-party service provider for fulfilment of a particular work.

Types of Outsourcing Call Centre

Outsourcing Call Centre can be as mundane as the support is given to somebody else. It can be considered as complex also as the business core processes are being performed by somebody else.

Typical tasks and processes that are generally outsourced can be:

Outsourcing of the support functions or the value-added services.

 The support functions generally include technical IT Support, Cleaning Services, Accounting, Human Resources, Security, Real Estate Administration and more.

 The value-added services include Purchasing, Sales, R & D, etc.

 Partial or Total Outsourcing: In this case, some functions or tasks are outsourced partially while the others will be outsourced entirety. The partial or complete outsourcing can also be seen differently and depends on the viewpoint of either the customer or the provider of the parties involved. It also depends upon the overall functionality of the to-be outsourced operations and it can often not be determined clearly.

 There is an outsourcing of only the operational functions vs. outsourcing of functions, tools and the personnel.

 Business Process Outsourcing (BPO): The interpretation of the meaning of BPO varies and depends completely on the point of view. From a customer point, it can be considered as giving away an in-itself-closed-business-process for which the provider carries out the complete responsibility. From a legal aspect, it is imperative to define all the roles and the responsibilities in a contractual form. Each of the party involves the need to understand their individual responsibilities and the consequences for non-compliance.

Preparation and Planning

At the beginning of each outsourcing, a proper strategic analysis is performed to determine which services or which divisions will be outsourced as well as where the interface between the internal and external providers will be in the future.

Based on this phase the outsourcing scope is defined which includes the functional spectrum. It should be avoided not to make any clear commitments at the beginning as the scope is the basis for all further tests, the structuring of the outsourcing and the subsequent tender.

The Teleservices Company helps you to outsource the business in Dubai and utilize the top contacts to its full potential. To know more, mail at contact@teleservies.ae or call at +97143311463 for further queries.