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Registration's totally free, of course, and makes snowHeads easier to use and to understand, gives better searching, filtering etc. When you register, you get our free weekly -ish snow report by email. It's rather good and not made up by tourist offices or people that love the tourist office and want to marry it either We don't share your email address with anyone and we never send out any of those cheesy 'message from our partners' emails either. Anyway, snowHeads really is MUCH better when you're logged in - not least because you get to post your own messages complaining about things that annoy you like perhaps this banner which, incidentally, disappears when you log in Username:- Password:. Or: Register to be a proper snow-head, all official-like! Prev topic :: Next topic. Poster: A snowHead. Booked my first TO ski holiday, previously we have always done it ourselves - something I am beginning to regret now. Nov 26th we got an email with a ink to down load our travel documents It links us thro' to a page where we are told:- ' We're currently experiencing some technical issues with this area of our website. Our team are working on getting these fixed as soon as we can, however it's taking longer than planned. We're sorry for any inconvenience caused You have the option if you are travelling before the 20th Dec to phone However we leave on 24th So here we are December 13th, 18 days later and they still haven;t sorted out their web page problems Hmmmm one does wonder if there is more to it, with their using Monarch or problems within Crystal Has anyone else gone thro' or experiencing this? Obviously A snowHead isn't a real person. Are you saying the link hasn't worked since Nov 26th to today? And that is the only way of accessing your travel documents? Seems highly unlikely - there must be people going out this week for example. Is the link a generic one where you have to enter your booking ref or a direct URL straight to your docs? Have you tried Twitter or Facebook. Can be useful for this sort of thing. Well, the person's real but it's just a made up name, see? Hmmm - that is unusual and worrying. I'm booked with them in early Jan; never had problems before. I have my invoices, travel 'pack' etc though can't access that to print it off as it's the bit which you can't log into at the moment etc but just not my tickets to print off yet. Have you tried phoning I guess that they're pretty busy? I would have thought that you could pick up tickets at airport as last resort or that they can e-mail them to you these days it's only an A4 piece of paper anyway. I wouldn't ever rely on them answering your e-mails if they're busy - phone them now and find out what the issue is and be prepared to hang on if necessary! Hope that it works out OK for you. You need to Login to know who's really who. I'd phone. Once you get talking to someone you've a better chance of making progress. Besides, what's the worst that'll happen if you phone? Anyway, snowHeads is much more fun if you do. I'm headed out this Saturday 17th to Val Thorens and am in the same boat. I called Crystal and they said that I can check in to the Thomson flight with a copy of my invoice. Like the OP, i normally arrange myself, so this is not convincing me that TO is better! You'll need to Register first of course. The Crystal app won't let me log in either and we go on Saturday. There's plenty of snow though so don't need to worry about that. I've locked horns with Crystal before and when they realise that you won't settle for their usual fobbing off, they do tend to jump through the necessary hoops. Keep on at them. Then you can post your own questions or snow reports Layne wrote: Are you saying the link hasn't worked since Nov 26th to today? Their Customer Accounts system has been down for at least weeks, despite messages claiming it would be back up 'soon'. Seems rather strange that they can't seem to fix it as frankly it's not that extensive when you do get in. Just allows you to download your flight tickets, resort info etc. We're not flying until 27th but if the system isn't up by the end of this week I'll be phoning them. Not letting it drag until the run in to Xmas. Why they can't just proactively email everyone their docs I don't know. After all it is free. We're sorry for any inconvenience caused in the meantime. For holiday payments To make a payment please call us on For information about your resort You can use the Ski Explorer App to access recommended ski routes, maps, a guide to your resort and much more. Odd and crappy but from what I understand Crystal is a bit like that. You'll get to see more forums and be part of the best ski club on the net. I have exactly the same situation flying this Saturday. Eventually after 5 attempts over 2 days-for at least 20mins each! Advised ok if we take the 4 page invoice to check in. Also gave me the 24hr flight problem number if there was a problem at the airport. Ski the Net with snowHeads. You can always rely on Crystal to make a complete hash of at least one part of your holiday. I hope this is the only thing they mess up. I must admit, I always just assume these days that if I hand over my passport at check-in, their computer system will pick up my booking. At the most you may need a reference number. And love to help out and answer questions and of course, read each other's snow reports. It comes back online every now and again for short periods - I managed to log on one day last week to pay the balance on my booking. A few hours later it had gone off again though. So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much. Layne wrote: So it seems you can call them if necessary. I've been twice with Crystal and not had an issue either time You know it makes sense. SnoodyMcFlude wrote: Layne wrote: So it seems you can call them if necessary. I've been with Crystal for over 20 years and not had a problem like that. Their transfers to the resort can be a bit chaotic at times, but have found staff generally pleasant, helpful and competent. Otherwise you'll just go on seeing the one name:. Same problem when I was trying to pay the balance for my March holiday. Got through by phone eventually. The website contained messages saying things to the effect that 'don't worry your holiday is completely safe' and 'we're part of the TUI group and are in great financial shape', which I found less than reassuring as they had to mention it!! Big Dave , maybe Crystal are suffering the same effects that forced Mark Warner to invoke their surcharge clause? All the Crystal Reps are poncing around Tignes with iPads, seemingly that's how they do everything, hope they get if fixed so you get the experience that, as Snoody says, is what's required. The app is still working on my phone. I am in exactly the same situation - also departing on the 24th, and getting the same message when attempting to log into my account. Will give them a ring to find out what needs done. I haven't booked my lift pass yet. With very little none snow forecast before we get there, it's highly unlikely that many more lifts will open. What do Crystal generally offer in this type of scenario? A refund? Transport you to and from another resort that DOES have snow on a daily basis? However have a look at the Grand Massif website and see how much the lift passes cost there and check family deals if you are travelling with children. The Crystal price sounds on the high side even if there was a good snow covering. Given the current snow conditions it might be best to leave lift pass purchasing till you are there and know how many runs are open. I've seen on Flaine's website that if there are 4 of you including at least 1 child, then you all pay child rate. Unfortunately we don't fit this criteria as we are only 2 adults and 1 child. Think I need to email them and find out when this Euro deal expires. Just had a reply to my last queiry This does not fill me full of confidence I will be phoning My wife will go ballistic Normally by now I have had all documents for months and have timings down to the minute We're still having technical issues with the account section of our website and we're trying to fix it as soon as we can. Due to this we are unable to access the tickets at the moment, though our IT team are working on fixing this and the system may well be up and running before your departure. This is because your flights are charter ones and we provide all booking information to the airline before the departure date and nothing physically needs to be presented except your passport which will be swiped at check-in. I therefore attach a copy of your last confirmation invoice as requested. Kind regards, I apologise now to anyone held up at Bristol Airport on the 24th Not the calmest of days to travel , behind an irate customer with skis In fact I suspect you'll be in the majority. Crystal have been good on the admin in the past so a concern that they have a system down for so long. The Crystal App is working for me at the moment. We still have more than 28 days before we travel, so I can't download them though. The Crystal app is working but it won't let me use the booking details to log in which usually customises it to where you are going. When I spoke to them earlier she said that app wasn't working but they were hopeful of having everything back up soon. It's showing our flight details, accommodation, extras booked etc. It sounds like it works if you logged in before this gremlin struck but won't let new users log in. I've used it before and it's pretty good when you can log in. It won't spoil my enjoyment of the snow and the wonderful hospitality I know we will get from Saturday. Which is more expensive than if you walked up to the lift pass office and resort and bought a full price lift pass at today's exchange rate, never mind the possibility of any discount. Which is more expensive than if you walked up to the lift pass office and resort and bought a full price lift pass at today's exchange rate, never mind the possibility of any discount Wrong. A walk up GM 6 day pass is euro. Sounds normal enough. Passports that match the booking names have been all we've needed the last couple of years travelling with tour operators. I wouldn't worry. I assume you have the times and codes on the invoice, so you've got all the information you need. I'm departing 24th as well. Currently can't get my docs either but really not bothered. The resort info pack is full of crap and last few years we have been with them the checkin desk just took our passports. I will take the invoice copy with me just incase. A few years ago I knew the passes in resort were 10euros cheaper per person than through the tour company so decided to get them myself hardly a chore. The 'rep' wouldn't leave us alone on the bus, saying it was only 30 euros more in total so what was the issue money better in my bank than theirs. The following year I bought the passes online direct with ski resort as my son got a free pass due to his age tour company wanted to charge him! Rep again ademant that we had to buy from him on the bus. I showed him our pre bought tickets and he barely spoke to us all week. Do Crystal still make the same effort to transport you to a nearby resort that DOES have snow regardless of whether you bought your lift pass through them or directly with the resort? Problem with buying a lift pass directly from the resort is that even if Crystal transport you somewhere else your lift pass won't work there. At least with Crystal you know that if you've bought the lift pass with them and they take you to a nearby resort, your lift pass will work there. Assuming you've not bought the pass in advance. Occasionally in the past we have bought the pass from the TO and been given a voucher to take to a lift co desk to exchange for a lift pass, so no benefit really. In your position having left it to this stage, I'd probably wait and buy the pass at the beginning of the holiday depending whether Crystal or resort offering cheaper deal on the day. Then you will not have a problem if they do change any of the arrangements due to snow conditions. I kind of understand it in a way. They are in business to make money and a lot of punters think they are doing them a favour so why not. It was more their incredulity that some of their clients would decline. And even worse, the fact that when there was a problem with the transfer, the chalet or the food many were next to useless. The bigger operators inevitably tend to be the worst. Check on the bus whether they are no more expensive then any other way to get the lift pass and decide then. Last Christmas in Alpe d'Huez I was able to cancel ski carriage due to the weather and I didn't get a lift pass but bought a couple of day passes instead others regretted not having done similar. The resort extended the off slope activities included with the lift pass and slightly reduced the price due to the weather and these both applied to anyone with a pass i. New Topic Post Reply. Snow Snow Snow! Solo Skiers v Groups - Orga Archives Lost and Found Ski Club of Great Britain To one side secret Mountain Hideout snowShops You cannot post to forums until you login You cannot read some forums until you login Read about snow conditions : snow conditions And leave your own snow report : snow report Find advice to help plan your ski holidays : ski holidays The snowHeads Ski Club : Ski Club 2. Terms and conditions Privacy Policy. Snow Reports. Layne wrote:. After all it is free After all it is free. So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much. So it seems you can call them if necessary. SnoodyMcFlude wrote:. Otherwise you'll just go on seeing the one name: Otherwise you'll just go on seeing the one name:.

Crystal Ski - 'Your Account System Down'

Buy hash online in Val Thorens

General Will there be snow? We have chosen resorts for their excellent snow records throughout the season. All of our prices are based on twin occupancy therefore we have to charge under occupancy of any rooms which are not filled to this capacity. The price varies according to the chalet and date of travel rather then being a set supplement, so please call our office for a quote or use the live availability and booking section of our website. Unfortunately we cannot accept any other types of card. Once the Party Leader has paid the deposit, group members will be able to pay their final balance via their online booking. Please note for last minute bookings we can only accept card payments as other methods may take too long to clear into our account. Skiing on the day of arrival is not guaranteed, as it will depend on the arrival time into resort. If you are making your own travel arrangements you may be able to ski on the day of arrival and the day of departure. In this case, your host will advise you where to store luggage. If you are travelling independently, please note chalets are not accessible before 9am on the day of arrival and rooms not accessible until 3pm. You must also vacate your room by 9am on the day of departure and then the chalet by 4pm. The chalet host day off is Wednesday all day. Your host can recommend and book a local restaurant for you. All chalet hosts also have Thursday morning off, so breakfast will be self service. All Ski Beat flight-inclusive package holidays are ATOL protected, providing full financial protection for your holiday. With 30 years of experience, here at Ski Beat we put our customers at the forefront of every decision and pride ourselves in our operational excellence. The UK government recommends that you should have at least 6 months left on your passport on the date of your arrival into the country. This applies to adult and child passports. Any extra months on your passport over 10 years may not count towards the 6 months that should be remaining for travel to most countries in Europe. To check whether your passport is valid to travel click here: Government Passport Checker. We advise all those travelling to have a UK Global Health Insurance Card which gives you the right to access state-provided healthcare during a temporary stay in a European country. Ski Beat always advise that you take out comprehensive winter sports insurance, regardless of whether you have an GHIC card, as there are limitations to this card. For full information on the Government website click here. Non-EU citizens are required to carry a physical green card in order for your car insurance to be applicable in the EU. We advise that you speak to your insurer for further information in advance of travelling. Before you travel, check with your mobile phone provider about the costs of using your mobile in the EU as these may change. Tourist Tax: is now included in your package holiday price. The tax is to help maintain the resorts, clear snow, clean streets, help pay for displays etc. All of our chalets are non-smoking, however Ski Beat staff will supply ashtrays on the balconies of the chalets as required. All of our chalets have a digicode lock - your chalet host will tell you the code on arrival and will explain how to operate the lock. We will provide each guest with a hand and bath towel. If your chalet has a jacuzzi each guest will be provided with an extra towel. For environmental reasons, towels will not be changed during the week. We do not provide hairdryers in our chalets - please bring your own and don't forget your travel plug! This also includes a seat on the coach transfer. Please note: that child seats are not provided, this is due to the vagaries of French law. Fruit bowls are provided in the chalets. Some guests do choose to bring them - they can be useful at the airport, and can be transported on our flights. Our Gatwick British Airways flights have a baggage allowance of 20kg per person. Our Manchester Jet2 flights have a baggage allowance of 22kg. Infants do not receive a hold luggage allowance. All of the flights have a hand luggage of 10kg. Ski boots can be carried within your hand luggage as long as they are within your hand luggage weight allowance. You cannot pre-book seats on our Gatwick charter flights, as seats are allocated on a first come first served basis on the morning of departure, therefore if you would like a particular seat we would suggest that you check-in early. Customers travelling from Manchester on our Jet2 flight will have the option to check-in online 72hours prior to departure via a link that is emailed with your flight tickets, you will also be able to pay a supplement to prebook seats. If you are flying with British Airways then you do need to provide Ski Beat with your passport information. You can do this by logging into your booking, and going to manage group - please do this as early as posible. Jet 2 provides the option of checking in online from the Wednesday before departure. To do this, please visit www. Contingency planning wise, Home Office staff and the Army have been trained to support the operation to keep border channels open. All e-gates will be operational. We will know more next week as contingency planning teams share more information. Ski Beat advise guests to be on time and go through to airside immediately after check-in. Our reps will be briefed to advise guests at the airport. It is essential that all API info is pre-loaded for guests to ensure a swift check-in at the airport. Adults and children over 12 years are advised to use the E-Gates electronic gates , those with younger children will have to queue in the standard queues and delays are unfortunately expected when returning to the UK. If anyone in your party requires assistance at the airport, please indicate this in the Special Requirements section of the booking form. If you are pregnant, please click on the below links to view the relevant airlines terms and conditions with regards to travelling when pregnant. It is your responsibility to ensure you have the necessary documents and insurance to fly:. British Airways. Ski Beat can only arrange shared transfers when they are booked as part of a holiday package including Ski Beat flights. Ski Beat will not book transfers outside of this under any circumstances. These times are a guide and can vary considerably depending upon road and weather conditions. It is recommended that you carry refreshments with you on board the coach in case of a long transfer. Enjoy a veritable feast of local, seasonal produce and homemade delights throughout your stay, courtesy of our chalet hosts, hired for their flair for cooking and talent for top customer service. Cosy accommodation, hearty food and friendly staff create a home from home ambience in the heart of the mountains. From the moment you book, you can rest assured that when your purchase a package from Ski Beat your holiday is financially protected by ATOL and Ski Beat's 35 years of experience. Flights with reputable airlines and modern, efficient airport transfers, all timed to maximise your time in resort. Even better, all Ski Beat packages include a generous baggage allowance. Start your day with a delicious breakfast including 4 cooked breakfasts a week, with bacon, eggs, beans or hash browns and mushrooms or tomatoes and a continental breakfast on 3 days, with a selection of cereals, porridge, yogurts and fresh bread. Scrumptious homemade cakes and a choice of teas are provided every day, best enjoyed while you relax in the lounge area in front of the log fire. Bring your iPod and enjoy the exceptional quality of our hand-crafted Ruark Audio systems. Each chalet also features a selection of Drumond Park games. Sign up to our newsletter for holiday inspiration and to keep up to date on what's new for Ski Beat. Search for a Ski Holiday. Departure Date. Email Address. Password Forgot your password? Continue using Social Networks. Continue with Facebook. Continue with Google. Frequently Asked Questions Ski Beat. Can we ski on the day of arrival or departure? When does the chalet host have time off? Travelling Am I protected? Are hairdryers provided? Infants What equipment do Ski Beat provide for infants and young children? Do I need to bring a pushchair? Travel What is the baggage allowance for our flights? Can I carry my ski boots as hand luggage? Can we pre-book seats on the flights? Can Ski Beat arrange transfers? General: Will there be snow? Back to Top What methods of payment do you accept? Back to Top Can we ski on the day of arrival or departure? Back to Top When does the chalet host have time off? Back to Top Travelling Am I protected? Back to Top Passport Information The UK government recommends that you should have at least 6 months left on your passport on the date of your arrival into the country. Back to Top Data Roaming Before you travel, check with your mobile phone provider about the costs of using your mobile in the EU as these may change. The tax is to help maintain the resorts, clear snow, clean streets, help pay for displays etc Back to Top Chalet: Can we smoke in the chalet? Back to Top Chalet Security All of our chalets have a digicode lock - your chalet host will tell you the code on arrival and will explain how to operate the lock. Back to Top Are towels provided and are they changed during the week? Back to Top Are hairdryers provided? Back to Top Do I need to bring a pushchair? Back to Top Can I carry my ski boots as hand luggage? Back to Top Can we pre-book seats on the flights? Back to Top Wheelchair assistance at the airport If anyone in your party requires assistance at the airport, please indicate this in the Special Requirements section of the booking form. It is your responsibility to ensure you have the necessary documents and insurance to fly: British Airways Jet2 We recommend that all expectant mothers carry a medical certificate for intended travel. Back to Top Can Ski Beat arrange transfers? Back to Top. Our Wonderful Chalet Hosts Enjoy a veritable feast of local, seasonal produce and homemade delights throughout your stay, courtesy of our chalet hosts, hired for their flair for cooking and talent for top customer service. A Home from Home Atmosphere Cosy accommodation, hearty food and friendly staff create a home from home ambience in the heart of the mountains. Peace of Mind From the moment you book, you can rest assured that when your purchase a package from Ski Beat your holiday is financially protected by ATOL and Ski Beat's 35 years of experience. Delicious Breakfasts Start your day with a delicious breakfast including 4 cooked breakfasts a week, with bacon, eggs, beans or hash browns and mushrooms or tomatoes and a continental breakfast on 3 days, with a selection of cereals, porridge, yogurts and fresh bread. Closest Airport London Gatwick Manchester.

Buy hash online in Val Thorens