Business Process Manager

Company: Emerging Travel Group

We are seeking a Business Process Manager to drive scalable revenue growth, design and optimise commercial processes, and lead incentive programs. This role requires a highly analytical and execution-focused professional skilled in building structured, data-driven frameworks that deliver measurable commercial impact. You will collaborate cross-functionally with Sales, Analytics, Finance, and Regional Directors.
Key Responsibilities:
Override Incentive Management
* Design, implement, and manage override incentive programs to drive sales growth and ensure profitability
* Continuously optimise and refine programs for competitiveness and cost-effectiveness
* Develop structured governance for transparency, alignment, and performance tracking
* Monitor, analyse, and adjust incentives to maximise ROI and revenue impact
* Lead testing of different structures and scale successful models
Payments Optimisation
* Develop and implement partner-level payment management frameworks (segmentation, rules, controls)
* Ensure accurate tracking of payment costs and fees
* Identify and act on opportunities to optimise payment methods for better margin and revenue
* Drive and monitor changes in payment terms in partnership with the commercial team
* Improve processes to reduce manual work and errors
* Collect and analyse feedback from partners to enhance payment solutions
Operating Model & Process Governance
* Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks
* Design and implement improved operating models with clear roles, handovers, and service levels
* Build documentation (playbooks, guidelines, checklists), including exception handling
* Establish a single source of truth and governance for payouts and payments
* Drive change adoption via training and process discipline
* Set up automation and monitoring for critical failure points and ensure clear accountability
Requirements
* 3-6 years of experience in project management, revenue growth, revenue operations, or business process optimization
* Ability to build, implement, and refine structured revenue-focused mechanisms
* Strong process design and execution skills; ability to manage multiple initiatives at scale
* Advanced skills in Excel / Google Sheets, and strong working knowledge of Tableau / Power BI
* Solid understanding of pricing, incentives, and partner engagement
* Strategic, results-driven mindset with high ownership
* Excellent stakeholder management, negotiation, and communication skills
* English proficiency at C1+ level or higher is a must
Benefits
* Flexible schedules and opportunity to work remotely
* Ambitious and supportive team who love what they do, appreciate each other, and grow together
* Internal programs for adaptation and training, development of soft skills, and leadership abilities
* Partial compensation for participating in external training and conferences
* Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
* Corporate prices on hotels and travel services
* MyTime Day Off - an extra non-working day without loss of compensation
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