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Hi I am having issues with my webcam. In ZOOM where I am trying to teach my screen is black. I just purchased a new computer and am wondering where I need to change a setting, potentially.

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Hi RosemaryGin,

My name is Darren; an Independent Consultant, I'm here to help you with your problem.

Firstly, please check your privacy settings:
Go to Start > Settings > Privacy > under "Apps permission", select camera tab > check that "allow apps to access your camera" and "allow desktop apps to access your camera" are turned on. Also, check that the apps that you want to use are switched on under "choose which Microsoft store apps can access your camera"

Next, you can try updating the camera driver:
Go to Start > Type "Device Manager" and hit enter > right click on your camera driver and select update driver > Click on "Search automatically for updated driver software" to ensure that you have the latest driver.

If this issue started occurring after a recent windows update, you can try roll back driver:
Go to Start > Type "Device Manager" and hit enter > right click on your camera driver > select properties > select driver tab > click roll back driver

If roll back driver isn’t available or did not work, you can try uninstall your camera driver and scan for hardware changes:
Go to Start > Type "Device Manager" and hit enter > right click on your camera driver > select properties > select driver tab > click on uninstall device > select "Delete the driver software for this device" and click OK > In Device Manager, on the Action menu, select Scan for hardware changes > Wait for it to scan and reinstall the driver then restart your pc and check if the issue still persists.

Also, go to Start > Type "Windows Update Settings" hit enter > Click on "Check for updates" to ensure you have installed the latest windows update.

Restart your computer and check if the problem still persists.

However, if the issue still persists, try run the System File Checker tool to repair missing or corrupted system files:
https://support.microsoft.com/en-us/help/929833...

I hope this helps. If this is not exactly what you need, please explain more so that I can help you better.

Thanks

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Question Info

Last updated May 19, 2022

Views 2,626

Applies to:

Windows

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Windows 10

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Devices and drivers

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