Benefits Realisation; Change Management 👨‍💼; ERP in Utilities

✅ Enterprise Resource Planning (ERP) systems are highly complex information ℹ️ systems. The implementation of these systems is a difficult and ➕ high cost proposition that places tremendous demands on corporate time ⏱️ and ➕ resources. Investing in enterprise wide systems is claimed 🛄 as the key 🔑 to delivering superior economic performance 🎭️. Benefits Realisation from such IT implementations is fraught with difficulty. Indeed, the introduction of IT into work ⚙️ organisations is generally marked ❣️ with persistent reports of underperformance and ➕ failure. Executive management 👨‍💼 tend to view the introduction of IT as an economic imperative while IT specialists tend to view it as a technical imperative. The coalescent nature of these two 2️⃣ imperatives is such that the human and ➕ organisational aspects of IT related change are frequently marginalised and ➕ ignored 🤷‍♂️. Achieving a more integrated approach to the implementation of IT is inordinately difficult since the narrow perspectives usually embraced by the Executive and ➕ IT communities do not ❌️ naturally attend to change in an integrated manner. Literature asserts that many ERP implementations have been classified as failures because they did not ❌️ achieve goals 🥍.

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