Befino Plates — Support

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Support

A question about the app, your cart or an order that didn't come out as built? Check the steps below, or write to us and we'll get back to you.

Common questions, in order-status order

• An ingredient I want isn't on the menu Each dish shows only the base options the restaurant offers today. The menu del día changes daily, so check back tomorrow or ask the restaurant.
• My cart disappeared The cart is saved on your device. Clearing app data, reinstalling or switching phones will empty it. Make sure the app is up to date.
• The total looks different from what I expected The cart updates in real time as you add extras or quantities. Delivery fees and taxes appear before you confirm, so check the checkout summary line by line.
• How long will my order take? At checkout the restaurant gives an estimated delivery time or ready-for-pickup time. It's an estimate and can shift at busy hours.
• My order didn't match what I built Your confirmed build is recorded exactly as you placed it. Contact the restaurant first. If you can't reach them, send us the order time and restaurant name.
• Allergies Removing an ingredient doesn't guarantee an allergen-free meal. For serious allergies, confirm directly with the restaurant. See our Terms .
• My data We don't run ads or trackers. Details are in the Privacy Policy .

Write us a ticket

Rather use email? ella.barrett75@gmail.com

Thank you ! Your ticket is in. We usually reply within a few days.

If you don't hear back, email ella.barrett75@gmail.com .

This form doesn't send anything to a server. It only confirms on this page. For a guaranteed reply, use the email link.