Automation in retail: can the program replace a person

Automation solves routine tasks and frees up employees' time for strategic issues. Alexander Gritsai, CEO of Forecast NOW, spoke about the benefits of stock optimization programs and the human factor in retail!

The trend to automate all business processes has become global. IDC predicts that by 2022, 70% of organizations around the world should be moving to digital technologies and automated solutions that are designed to improve customer experience and increase business resilience to change. And in three years, it is expected to reduce operating costs by 30% due to hyper-automation and changes in operating processes. What the inventory optimization program does In retail, there are a number of tasks that require a non-standard approach, such as negotiating with suppliers about conditions, product price, and product matrix. Meanwhile, routine tasks — from inventory to procurement forecasts — are solved at the expense of the program. That's what she does. Synchronizes the work of departments Demand Forecasting Program is a tool that adds transparency to operational processes. When employees use different versions of calculations in Excel, the processes are not synchronized between departments....