Apple’s Remote Support technology
Apple technicians need to be familiar with Apple’s operating system for its Macintosh computers. They should have experience in working with Apple’s Remote Support technology, Apple Remote Desktop, Mac OS, MS Office software for Mac and Mac imaging solutions.
Technicians diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, Powerbook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers. They should be able to wipe out viruses, adware, malware, and spyware by making use of different tools.
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