Ankarex Guidelines & Usage Policy

AX1 - User Privacy & Security 

We prioritize your privacy and security with the highest standards.

Our platform employs end-to-end encryption to ensure that your data remains secure and private. We do not store any logs of user activity, ensuring that all your interactions with our service remain confidential.

Additionally, all traffic on our platform is encrypted, protecting your data from unauthorized access during transmission. To further enhance privacy, we only retain historical data from previous campaigns for a period of 30 days. After this period, all older data is systematically deleted, ensuring that only the most relevant and recent information is maintained.

Please note that the security of your account is primarily your responsibility. It is essential to take all necessary measures to protect and secure your account. Any unauthorized access to your account is considered the responsibility of the account holder.

A1 - Quality of Leads

We encourage the use of high-quality leads, Ankarex does not assume responsibility for lead quality. Users must validate and confirm the legitimacy of their leads. We strongly advise implementing thorough lead verification measures before proceeding with any actions.

A2 - Links and URLs

Ankarex is not responsible for broken links or provided URLs within SMS campaigns. Users are responsible for verifying text, links, and URLs before incorporating them into their campaigns.

We recommend regularly testing your links to ensure they are not being blocked by SMS firewall filters and that they direct users accurately to the intended content.

A3 - User Compliance

Users hold sole responsibility for their use of the platform, including adherence to relevant laws, regulations, and industry best practices. While our platform provides tools for SMS campaigns, it is the users' obligation to understand and comply with all guidelines and legal prerequisites. Please be aware that a lack of familiarity with these rules does not exempt users from compliance. We encourage all users to stay informed and diligent to ensure successful and compliant campaigns.

A4 - Errors and Oversights

Although we strive to maintain platform accuracy and reliability, Ankarex cannot be held liable for user errors during campaign setup or execution. We strongly advise users to meticulously review all campaign settings, content, and configurations to ensure accuracy and prevent unintended consequences.

Additionally, please refrain from sending test messages unrelated to your content. Prioritizing comprehensive testing helps in prompt issue resolution and enhances the support experience.

A5 - Assistance and Support

Our support team is available 24/7, every day of the year. Did you know? Crafting high-quality content and conducting comprehensive testing before sending campaigns are critical for optimal outcomes. By following these practices, we have reduced support requests by 68%.

A6 - Testing Phase

To ensure the functionality of our service, we provide 1-3 exclusive tests for a single number (OTP code). If you require additional tests or wish to test with your own content, you can recharge your account for as little as 1 EUR, or request assistance from our tech team to use our test tool at no cost.

Please note, it is essential to conduct thorough testing before submitting any reports. Reports submitted without proper testing will be disregarded to ensure route effectiveness.

A7 - Bans & Punishments

Please be advised that you have been previously notified regarding specific prohibited actions. Repeating these actions will result in an irreversible ban without the right to account recovery. This is in strict accordance with our site's policy enforcement.

Warnings may be issued if you use virtual numbers for testing (such as receiving SMS, online SIM public numbers, and similar services) or if you impersonate another service in the same business as Ankarex.

Prohibited Websites & Actions - Updated [20-08-2024]

Online SMS Testing and Virtual Sites: Engaging in any testing on online SMS receiving platforms or virtual sites will lead to immediate and permanent expulsion. We reserve the right to deny account recovery or access to any funds associated with the account. Our strict rules are in place to maintain the quality of our services. Only physical, private (non-virtual) phone numbers where you can prove ownership are accepted.

Impersonation and Scams: Any impersonation involving Apple, iOS, or FMI (Find My iPhone) scams will result in immediate and permanent expulsion.

Bypassing Blocked Words: Attempting to bypass blocked words will result in immediate and permanent expulsion.

Prohibited Uses: The following actions are considered prohibited uses and will result in immediate enforcement of our policies.

Tips

Please be aware that adherence to our campaign improvement recommendations, including adjustments to SIDs, content, or URL shorteners, is crucial. Failure to follow these guidelines may negatively impact your campaigns.

Moreover, note that these rules and guidelines are subject to change without prior notice. Users are responsible for periodically reviewing the terms, conditions, and related documentation for updates.

Should you require further assistance or have additional inquiries, feel free to reach out. We're here to help!

A8 - Balance Usage and Refunds

All balances recharged on the platform are intended for use and are non-refundable. Users bear full responsibility for any errors or mismanagement of their balances.

Ankarex is not responsible for the consequences of user mishandling of balances or failure to protect their account.

Please note that we do not provide refunds to wallets..

A9 - Third-Party Payments Crypto ATM's

The use of exchange platforms, Bitnovo, crypto ATMs, or any third-party services for payments is a constant problem. Such platforms often result in underpayment due to transaction fees or other factors.

Users are required to avoid these methods and instead make payments directly through your wallets. If, for any reason, a third-party payment is attempted, users must contact our support team for manual balance adjustment.

A10 - Routes

Furthermore, be aware that routes may change in price or be disconnected without prior notice. If you use a route that is not available, you will not be charged.

A11 - Exact Crypto Deposits

For cryptocurrency payments, it is imperative to deposit the exact amount specified. Cryptocurrency transactions must match the exact amount indicated on the platform to ensure successful balance replenishment.

Important Notice on Bad Payments

Please be aware that any payments made to an incorrect blockchain are considered a total loss of funds. It is crucial that you carefully read and verify the exact blockchain to which your payment should be deposited. Failure to deposit to the correct blockchain cannot be reversed and will result in a complete loss of your transferred funds. Always double-check the blockchain address provided on our platform before making any transactions.

A12 - Policy on User Expulsions

We strictly uphold a respectful and clear communication environment. Depending on the severity of the infraction, user expulsions can vary. These expulsions may be permanent, temporary, or, in some cases, nullified. Please be aware that all actions are reviewed carefully, and appropriate measures are taken accordingly.