Analysis of Customer 🛃 Perception on Electronic Banking 🏦 in Nairobi

Analysis of Customer 🛃 Perception on Electronic Banking 🏦 in Nairobi

👓 Idowu Abraham,Irmiya Solomon,Marwa Francis
Analysis of Customer 🛃 Perception on Electronic Banking 🏦 in Nairobi

Analysis of Customer 🛃 Perception on Electronic Banking 🏦 in Nairobi

✅ In Kenya ​🇰🇪​, majority of banks 🏦 have introduced electronic banking 🏦, mobile 📱 banking 🏦 and ➕ other e-banking 🏦 facilities, to enhance delivery 🚚 channels to their customers. It is however, important that the introduction of these products be accompanied with programs to broaden consumer horizon by enhancing their knowledge in the new 🆕 and ➕ more innovative way of conducting banking 🏦 business 👨‍💼. For example, while electronic banking 🏦 is fast ☄️⏱️ and ➕ convenient mode 📳 of conducting banking 🏦 transactions, this is yet to gain acceptance among banking 🏦 consumers, due to fears 😨 of apprehension in this mode 📳 of banking 🏦. Like many other developing 👨‍💻️ countries, e-banking 🏦 in Kenya ​🇰🇪​ is at its early stages. The work ⚙️ aimed at sensitizing banks 🏦 on the need to fully introduce and ➕ apply electronic banking 🏦 in many of the problems posed by traditional banking 🏦 in Kenya ​🇰🇪​ as well as take into account the needs and ➕ wants 🙏 of e-bankings 🏦 end 🔚 users - customers.



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