Account manager

BAL is an international and independent “innovative creativity” agency, with offices in Istanbul, London and Almaty.

For our growing team in Almaty, we are searching for an Account Manager.

Our constantly expanding client portfolio includes:, Beko, Pladis - Ulker, Coca-Cola Icecek, Migros One, Porland, SabancıDx, La Lorraine Bakery, Donut Worry Be Happy, Logitech, Tencel and Tyres Life.

Since 2015, we are working with global and local brands and aim to be their best partner in;

CREATIVITY & DESIGN: We design and develop engaging, clutter breaking campaign ideas. We create insightful and relevant pieces of content for the target audiences.
EXECUTION & EXPERIENCE: We bring ideas into life. We create end-to-end experiences across all touchpoints of the customer journey and build communities around brands.
TECHNOLOGY & INNOVATION: We put innovation at the heart of everything we do. We are excited about the ever-changing marketing paradigm with innovations of AI, AR/VR/XR, Metaverse and Web3.
STRATEGY & CONSULTANCY: We understand our clients' businesses. We act as part of their teams and help them explore possibilities from consumer understanding to innovation, from new business development to brand partnerships

We are looking for an experienced Account Manager for our local and international clients. We would like to meet if you have:

4+ years of experience in agencies
Direct client relationship experience and track record of new client acquisition
Good analytical and communication skills
Solid knowledge of ATL, BTL production, campaign creation, creative process management
A habit of following new trends and innovations
Team management experience
Perfect command of written and spoken English, Russian, Kazakh will be a plus

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for key accounts, fostering strong, long-lasting relationships.

Taking the lead in new business projects

• Account Strategy: Develop and execute tailored account strategies to meet client objectives and drive revenue growth.

Leading yearly communication plans and strategies
Campaign and project management

• Cross-functional Collaboration: Work closely with internal teams to ensure seamless delivery of services and solutions that exceed client expectations.

Translating client/brand needs into internal creative briefs
Leading account and social media teams

• Performance Monitoring: Analyze account performance metrics, generate regular reports, and provide insights to optimize service delivery and identify upsell opportunities.

Maintaining the profitability of the agency by creating and monitoring budgets

• Problem Resolution: Address client issues promptly and effectively, ensuring high levels of client satisfaction and retention.

Requirements:

• Proven experience as an Account Manager or in a similar client-facing role.

• Excellent communication and interpersonal skills with the ability to build rapport at all levels.

• Strong analytical skills with the ability to interpret data and generate actionable insights.

• Highly organized, detail-oriented, and capable of managing multiple projects simultaneously.

• Bachelor’s degree in Business, Marketing, or a related field.

Preferred Skills:

• Experience in a fast-paced industry or agency setting.

• Demonstrated success in managing large accounts

• Ability to work independently as well as part of a collaborative team.

• A proactive mindset and a commitment to continuous improvement.

What we offer:

Competitive salary
Remote working possibility.
International career growth opportunities
Being part of a global, multinational team

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