Account Manager

Company: ESA Gaming

Job description: Remote - Full time - Maternity leave cover
About The Role
As an Account Manager, you will be the crucial link between ESA Gaming and our clients. Working closely with our sales, product and marketing teams you will be responsible for driving revenue growth and enhancing customer satisfaction.
By providing passionate support for our product you will ensure our clients’ needs are met and their expectations are exceeded.
If you have a proven track record of success in account management, we would like to hear from you!
Your responsibilities:
* Build strong relationships with clients and provide superb service and gaming experiences tailored to them, across all products
* Monitor individual client performance and ensure that marketing commitments are being adhered to
* Monitor and analyse our product performance to identify strengths, weaknesses and trends
* Regularly report KPIs, status of accounts to Senior Management
* Monitor the performance on the market level, understand and act upon trends
* Work closely with clients to ensure maximum exposure of our games
* Initiate promotional campaigns that will drive activity on client side, ensure that they are generated in a timely manner, and results monitored and reported
* Act as middle person between the company and the clients, whilst always adhering to company protocols
* Work closely with Sales and Marketing departments, with a constant focus on delivering the very best customer experience
* Be a knowledgeable and strong ambassador of the company
* Represent the company at events and exhibitions tailored to online gambling operators
What are we looking for:
* Previous iGaming experience, ideally as an Account Manager (B2B) or Casino Manager
* Self-starter and motivated to succeed we are looking for an individual with excellent social communication and negotiation skills
* Ability to handle difficult clients and the pressure that comes along with it
* A problem solver with a proactive approach and attention to detail
* Ability to cope with a fast-paced, complex and rapidly changing environment
* Commercially minded, with strong analytical / numerical skills
* Excellent verbal and written communication skills
* A result-oriented individual, able to work independently and with the ability to take ownership
* A high standard of written and spoken English and Italian language
Why work for ESA Gaming:
ESA Gaming is a fast-growing independent provider of high performing casino games. We have an ambition to double our YOY revenue through an innovative mix of non-traditional content such as sport’s themed titles and crash style games, as well as established casino classics and premium slots.
We are licensed, certified in many countries and it is our vision to only bring a product to the market if we think it can make a difference. We strive to create an environment free of “blame culture” which allows everyone to approach things in a positive way – we trust the judgement of our talented team and encourage individual responsibility.
ESA Gaming - SIMPLE. FAST. MOBILE.
To apply, send us your CV in English language to hr@esagaming.com
Please note that only shortlisted candidates will be contacted.
Find out more about our company on www.esagaming.com
We are looking forward to your application!

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