5 Of The Best ITSM Tools

Below listed, are a few of the best scalable and multi-purpose ITSM tools available on the market today along with their features, to help you make an informed choice.

1) BMC Remedy

BMC Remedy is a digital enterprise management platform that has been built as a “mobile-first” unit for boosting productivity at the workplace. Being “mobile-first," the suite allows you to service multiple locations from multiple devices. Some of its core features include:

• BMC Asset Management
• BMC Change Management
• BMC Knowledge Management
• BMC Service Desk
• BMC Service Request Management
• BMC Service Level Management
• BMC Remedy with Smart IT
• BMC MyIT
• BMC Remedy OnDemand Subscriber Information

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2) Samanage

Samanage is a cloud-based IT service desk and asset management solution that helps enterprises monitor their IT assets and swiftly respond to internal service requests. The tool has been built on the Salesforce Service Cloud platform and connects multiple services within an enterprise and improves visibility for all users. Some of its core features include:

• Automated Ticket Routing and Ticket Prioritization
• Knowledge Base and Ticket Integration
• Dashboards with Time Tracking
• Mobile Ready and Self Service
• Multi-Channel Access

3) Cherwell

Cherwell provides flexible ITSM solutions, including on-premise and SaaS, and provides codeless integration capabilities that allows you to upgrade automatically without further adding to the workload of your IT department. Some of its core features include:

• ITIL Processes
• IT Service Desk and Self-Service Portal
• Dashboards & Reporting
• Service Integration and Management
• Configuration Management Database (CMDB)
• Application Dependency Mapping

4) SpiceWorks

Spiceworks is a fully loaded project management software suite that does not adhere to ITIL guidelines but instead uses library modules to deliver a code of practice that improves IT efficiencies. You can download its individual tools and integrate them to build an interconnected ITSM solution. Some of its features are:

• IT Asset Management
• Self-service
• Ticket Collaboration
• Multi‐site Support
• Active Directory and Knowledge Base
• 150+ Add‐on Apps

5) ServiceNow

What is ServiceNow? ServiceNow is a cloud-only platform that provides enterprise service management tools for ITSM, IT operations management (ITOM) and IT business management (ITBM). It also has built-in integration capabilities for various other business functions like HR, Security, Customer Service, etc. Some of its best features are:

• Automated Testing Framework
• Application Development Support
• Script Debuggers
• Automated Ticket Routing
• Application Portfolio Management
• Financial Portfolio Management
• Custom Business Apps Integration
• Case Management Optimization

To get in-Depth knowledge on ServiceNow you can enroll for live ServiceNow Training