If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers. If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. Now doesn't that make you happy? *Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective. We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees).
All products are guaranteed from defects for a full year.Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days. Special delivery methods are noted in the item description. Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days.
Items ordered at the same time may not be delivered together. Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup. In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.) O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price. Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply: Two day service, add $9.95 Next day service, add $19.95 Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required) Call 1-800-536-7551 for Express Delivery charges for items over 15 lb. Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing.
It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.To order a fabric swatch, click here.We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775. Kingston Desk Chair Reviews - page 2 My wife's office has solid hickory hardwood floors, and I'd like to protect the floor from her rolling office chair. What can be done to protect the floor? Should I even be concerned about the chair damaging the floor? In two old homes now I've shredded the wood floor under my chair, monster splinters eventually emerging. I work at home in semi-rural New Hampshire. I think they're very old pine floors, so softwood. I plan to try Shepherd Brand Urethane Casters after putty and repainting. From the manufacturer's site, "Nylon tread for carpeting, and urethane tread for hard floors." Much buzz on Amazon about these. Edit: After months with the new casters there are no new paint flakes or splinters.
I haven't repainted the floor yet, but it appears these casters will do the trick. Replacing your chair's casters can help. Most chairs come with hard nylon casters, but softer rubber/polyurethane/neoprene casters are less likely to scratch or damage your floor. I live in a house full of wood floors (engineered hardwood). If the floors are kept clean and the wheels of the chair also are kept clean, every little damage will ever happen to your floors. If your floors are perfectly smooth and any imperfection will bother you, I do recommend either a low pile or woven rug under the desk and chair. I say this, because if some sand or small rock gets between the chair caster and the floor it will mark it. You can always fill the small imperfection but a rug is a small insurance plan for that area of floor. I was initially worried about this, but I've had my office chair on hardwood for about 2 years without issue, with generally at least an hour to 4 hours use every day (and more when I occasionally work from home).
It's a pretty typical chair with fairly hard plastic castors. I would either get some sort of "mat" or area rug. There are some plastic mats that are sold without the plastic spikes. There are also 'floating vinyls" or fiber floors that come in rolls (often at Home Depot) and they can just go on top of floor without adhesive. You can cut them to size. Usually, their weight holds them down. I would not use a plastic mat, as I did because a tiny piece of something got under it and I must have rolled over it a dozen times and it left a bunch of annoying marks in my beautiful hardwood floor. I would use some sort of sacrificial mat, either a pre-made mat or a section of some laminate flooring material to cover the area that you will be using the chair. Of course I have bamboo floors so it blends in. The trouble is, no matter what you put down there, if it's a sunny room, your floor will age unevenly. I had one of those clear plastic mats down and when I removed it after a couple of years, a huge light spot was left behind.
I have recently refinished the floor in this room and I'm reluctant to put anything down on the new floor--though maybe with the modern tools & chemicals it's fade-proof I don't know. But I think I have to expect some change of color over time. It's a very sunny room. Kept hoping I'd find something like casters with felt coated wheels. I had no luck. Maybe I should invent such a thing, Lol. Bet they'd sell well. My office chair is also terribly loud rolling across the floor. If you're really really into a solution here, you want a Flexible Glass Chair Mat. It's that: glass you lay on the floor to protect it. Just Google that term. The first results lead to solutions. The chair mat is the way to go. You have to use roofing tacks hammered into the corners to hold it down, otherwise it will slide around and be annoying. Getting a mat is a good idea. If you don't do this what will happen is that dirt and sand particles adhere to the wheels of the chair and grind ruts in the wood creating bare spots.