Under the Disability Awareness & Assistance Program there are a number of resources and services available to travelers. Those services are listed below along with a map highlighting their locations. For more information, you can download the program brochure. O'Hare offers 285 accessible parking spaces in its parking facilities. All spaces are located adjacent to elevator centers, sidewalks, bus stops and the Airport Transit System (ATS) platform in Economy Lot E. Below is a breakdown of the number of spaces and height restrictions for each lot. Garage: Level 1 (17), Level 2 (18), Level 3 (18), Level 4 (19), Level 5 (17) Level 6 (19) // Height Restriction 6'6"Lot B: 9 spaces // Height Restriction 9'Lot C: 11 spaces // Height Restriction 8'5"Lot D (International Lot): 18 spaces // Height Restriction - NALot E: 118 spaces // Main Entrance - Height Restriction 10', Side Entrance - NALot G: 39 spaces // Height Restriction10'
All shuttle busses from the ATS Platform to the Remote Parking Lots are fully accessible.For more information, please call the Parking Information Hotline at (773) 686-7530 The ATS, which transports passengers between the domestic and international terminals, remote parking and Kiss 'n' Fly is fully accessible. An audible message plays as the train is approaching the next station, and accessible seating is available in each car. All ATS platforms are equipped with elevators. As part of the Transportation Security Administration's (TSA) Diamond Self-Select program, dedicated lanes that allow families, individuals unfamiliar with air travel, and travelers with special needs to go through security at their own pace are available at all O'Hare security checkpoints. Please visit the TSA website to learn more about security screening for travelers with disabilities and medical conditions. All outside sidewalks at O'Hare have sloping curb cuts for easy wheelchair access.
Throughout the airport, restrooms, elevators, signage, telephones, restaurants, drinking fountains and diaper changing facilities are in compliance with the Americans with Travelers requiring wheelchair assistance from curb to gate, or gate to curb, should contact their airline in advance of travel. When arriving at the airport, travelers with a wheelchair or other special requests should approach an airline representative for assistance. All domestic terminal (1, 2 & 3) airline staff can be found curbside and in the ticketing areas. At the International Terminal 5 you will need to visit your airline's assigned ticketing counter.The below maps show the distance from the 'Departures' passenger drop off points to the ticket counters for each terminal: Terminal 1Terminal 2Terminal 3Terminal 5 Animal relief areas are located on the lower levels of Terminals 1, 2 and 5. These are outdoor, gated areas designated for service animal relief and are accessible at all times.
There is also an Indoor Animal Relief Area in the Temrinal 3 Rotunda. All animals must be accompanied and leashed by the owner. Terminal 1 - Take the elevator located between Door 1C and 1B to Baggage Claim (lower level), exit Door 1A. The animal relief area will be towards the left. Terminal 2 - Take the elevator located between Door 2E and 2D to Baggage Claim (lower level), exit Door 2E. The animal relief area will be towards the right. Terminal 3 (use Terminal 2 area) - Take the elevator located between Door 3A and 3D to Baggage Claim (lower level), exit Door 3A. Terminal 5 - Take the elevator located between Door 5C and 5B to Baggage Claim (lower level), exit Door 5B. The animal relief area will be towards the left.Terminal 3 Rotunda - Below the Yoga Room Unisex / Family Restrooms All restrooms located throughout the airport have wheelchair accessible facilities. In addition, there are Unisex / Family Restrooms located in all terminals. Terminal 1 - B4 (2), B10 (2), C20(2), Baggage Claim (2)Terminal 2 - Across from the Children's Museum (2), E5, Baggage ClaimTerminal 3 - G11, H14, H3, K1 (2), L5, Rotunda, Baggage ClaimTerminal 5 - Near Security Checkpoint, Food Court Area
Elevators located in all terminals provide access to all passenger levels of the terminal complex. button panels are equipped with Braille and raised numerals. Click here to view a list of the elevators at O'Hare. The CTA Blue Line train provides service between downtown Chicago and O'Hare. The station is equipped with an elevator to take passengers with mobility impairments to and from the platform. For more detailed information, please contact the CTA directly at 1.312.836.7000 or 1.312.836.4949 (TTY). Not all CTA Stations are accessible. To view a list of accessible stations click here.PACE provides service from the O'Hare Kiss 'n' Fly location to Chicago-area suburbs. These links can help you plan your trip: PACE Accessible Fixed Route Service / Pace Paratransit Service Travelers can also take the METRA North Central Service train. The station can be reached by taking the ATS to Remote Parking and boarding the "Parking Lot F" airport shuttle.
The ATS platform and airport shuttle buses are both fully accessible.To learn more about the Metra's accessibility offerings, click here. Public Transportation / RTA Use the RTA Trip Planning Tool to find accessible routes to and from the airport. The following rental car companies provide hand-controlled vehicles for persons with mobility impairments. Agencies request notification 2 -3 days prior to pick-up. Ace (no special services webpage) Dollar (no special services webpage) The rental car shuttles pick up at the Arrival curb located on the lower level outside of Baggage Claim. Wheelchair accessible taxicabs are one free phone callCall 1.855.WAV.1010 to be put in touch with a taxicab company that operates wheelchair accessible cabs. You can also request a taxi from the taxi line outside of Baggage Claim by notifying the cab starter that you require an accessible vehicle. Hook-ups for operator-assisted teletypewriters (TTY) are available 24 hours a day and located at the following locations:
Terminal 2 - Near Gates E8, F6 and in Baggage Claim (lower level) near 2C and the elevator Terminal 3 - Between concourses G and H, near Gate L5 and in Baggage Claim (lower level) near 3D next to the right escalator Terminal 5 - In Baggage Claim (lower level) near 5BBus Shuttle Center .MOPD Non-Discrimination PolicyCity Grievance Procedure Travelers Aid Chicago is a social service agencyIt provides guidance, support and advocacy services for passengers during travel. The professional staff in both the booths and the main office can assist with crisis intervention information as well as social services for travelers and visitors. Info Desk Hours: M-F 9am - 8pm / Sa-Su 10am - 8pm Main Office Location: Terminal 2, Upper Level next to Children's Museum Satellite Office: Terminal 5, near Gate M19 Info Desk Locations: Terminal 1, near Gate B7 Terminal 1, near Gate C18 Terminal 2, near Gate F4 Terminal 3, near Gate K2 Terminal 5, Upper/Ticketing Level Terminal 5, Lower/Arrival Level