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Both the Arrivals level and Departures level are linked by travelators and lifts. Most airlines can provide wheelchairs upon request with prior notification. Please contact your airline directly to request a wheelchair prior to arriving at the airport or when you book your flight. You can find the airline contact details here If you are not travelling with an airline, please contact the Travellers Information Desk on + 61 3 9297 1734 where you can hire a free wheelchair prior to your arrival at the airport. The maximum hire period is 45 minutes and a $50 refundable cash deposit and photo ID are required upon collection of the wheelchair. Please note that bookings are essential and due to Occupational Health and Safety regulations, airport staff are unable to provide passengers with any transfer assistance. The Travellers Information Desk is located in Terminal 2 (T2) - International Arrivals (ground level).PHYSICAL ACCESSAccessible parking spaces are available on Level P2 of the carpark, with lift access to the museum forecourt and then access from a different lift (near the IMAX entrance) down to the IMAX foyer.
The Melbourne City Tourist Shuttle is wheelchair accessible and stops on Rathdowne Street, opposite Melbourne Museum (Stop 5). Parliament station has lift access to the top of Lonsdale Street, with Melbourne Museum and IMAX a short journey up Nicholson Street past Carlton Gardens. An Accessible toilet is available on the main foyer level at IMAX and on all levels of the museum during museum operating hours (10am - 5pm). Wheelchair seating is available in the IMAX Theatre on a first-come basis, or the spaces can be booked (and paid for) by calling the IMAX Box office on 9663 5454. We are proud to support Companion Card and offer a complimentary admission upon presentation of a valid companion card at the time of a movie ticket purchase. On most occassions this can be done in person at the IMAX Box office, however during busy times (school and public holidays) and when major Hollywood Blockbusters are released, we strongly recommend you book both your paid seat (or wheelchair bay) and companion card complimentary ticket by calling the IMAX Box office on 9663 5454.
All theatre seat and wheelchair bay availability is based on a first come basis. ASSISTED LISTENING Assisted listening devices are available for the IMAX Theatre. These are provided on request at the IMAX Box office at the time of your ticket purchase. Some form if identification may be required and held until the device is returned at the end of the movie. AUDIO DESCRIPTIONIMAX offers Audio Description (AD) on a selected number of movie titles. As the name suggests this service allows members of the public with a vision impairment to have the on-screen action personally narrated to them through a special receiver and headset system available at the theatre. As each movie needs to have specific AD files created, we hope to be able to provide this service for most new movies. Movies playing at IMAX that offer AD will have the AD logo (shown above) listed on that movies specific webpage. If you wish to utilise this facility on a chosen movie please advise our friendly staff when you arrive on-site and they will provide you with the receiver and headset and instruct you on its use.
If you wish to find out more then please call the IMAX Box office on 9663 5454. IMAX Melbourne has a closed captioning system (known as Captiview Captioning or CC) that provides movie captioning for customers that are deaf or hearing impaired. The CC system installed at IMAX operates via a small LED display on a bendable support arm that fits into the theatre seat cup holder. The easy to read screen is equipped with a high contrast display that comes with a privacy visor so it can be positioned directly in front of the movie patron at the base of the screen image. The Captiview system can be used in any seat in the theatre however for comfort we recommend that customers do not use the system in the front 3 rows of the auditorium. Users may wish to try different seats for each film or movie in order to determine what suits them best. 16 Captiview devices are available for each session. To utilise Captiview please call the IMAX Box office on 9663 5454; .au or simply present yourself at the Box office for your chosen session (we cannot guarantee available seats for new release movies).